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Technical Support Analyst (Mandarin speaker) (2302)

Ant Group

Ant Group

IT, Customer Service
United Kingdom
Posted on Thursday, June 20, 2024

Introduction:

In a world with so many digital payment options, Alipay+ brings mobile payment technology and marketing tools together for simplicity and success.

Known as borderless payment, Alipay+ is accepted by global merchants online and in-store across over 55 countries and regions for convenient payment at home and abroad. It connects millions of global merchants with over 1 billion users of mobile payment app.

Alipay+ takes away the hassle of individual mobile payment app integration - a single integration is all it takes. Created by one of the leading figures in the mobile payment industry, Alipay+ brings more global business opportunities through reliable and pioneering solutions.

What you’ll do:

  • The Technical support team communicates articulately and probes intelligently to gain insight into the customers' experience and better understand any problems they may encounter.
  • We fulfil a range of daily technical tasks, we are looking for an individual with attention to detail. You will provide ongoing training to ensure our teams are well equipped to succeed.
  • Troubleshoot, you will communicate with ticket reporters to update on any issues to highlight and escalate urgent resolutions.

What we’re looking for:

  • Keen customer service focus experience.
  • Numerical and analytical skills, financial services experience is preferred.
  • Excellent communicator- verbal and written.
  • Highly collaborative and team orientated.
  • Have systemic thinking ability, owner consciousness, and strong ability to withstand pressure.
  • Work experience in electronic payment and e-commerce industry, and experience supporting in a development environment.
  • Experience on prioritising issues.
  • Experience on troubleshooting browser issues in Chrome, Firefox, Safari etc.
  • Previous experience in using SQL queries.
  • Development experience in either front end or back end.
  • Have a clear logic analysis and overall thinking on the subject, and have strong data analysis ability.
  • Knowledge of HTML5, JS, Java and other Internet application development technologies is advantageous.
  • Familiar with Linux system and mainstream development languages ​​such as C/C++ and JAVA.
  • Project management experience, and systematic problem-solving ability.
  • Mandarin speaker.