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Tracking Specialist

Arrive Logistics

Arrive Logistics

Guadalajara, Jalisco, Mexico
Posted on Thursday, May 2, 2024
Who We Are
As one of the fastest growing freight brokerage firms in the US, with over $2 billion (USD) in annual revenue, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. Arrive Mexico already has 80+ employees in Guadalajara, with plans to grow significantly year after year. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today!
Who We Want
As a RevGen Tracking Specialist, your role involves supporting the company's tracking requirements. You'll handle incoming calls from both carriers and customers, utilize the tracking board to navigate efficiently, ensure prompt and accurate tracking of all shipments, and address any tracking or service-related concerns as they arise.

What You’ll Do

  • Manage all incoming calls effectively.
  • Navigate and utilize the Tracking Board efficiently.
  • Initiate outbound calls to our carriers and drivers to confirm timely arrivals and communicate any pertinent information or concerns.
  • Promptly input and convey received information through appropriate channels, updating loads and sending emails to relevant internal stakeholders if necessary.
  • Maintain a high standard of quality in the comments you input and the emails you send and receive.
  • Assisting in problem solving and issue resolution.
  • Become a subject matter expert in Arrive Logistics’ standard operating procedures, transportation management system and other technology that will assist in shipment tracking.
  • Remain flexible and adaptable to evolving business requirements.

Qualifications

  • A High School Diploma or GED, College Degree strongly preferred
  • Minimum of 2 years’ work experience.
  • A demonstrated ability to accurately, quickly and concisely relay information through multiple channels to internal and external parties.
  • Knowledge of Google Workplace products is a plus.
  • Fast-paced and able to multitask in a high-pressure environment.
  • Detail oriented, with an emphasis on accuracy & follow-up.
  • Passionate about customer service & solving problems with customer experience in mind.
  • Proactive; able to work both independently & collaboratively with other team members to achieve results.
  • Ability to patiently work through issues from start to finish with and without supervision
  • A polished communicator with exceptional interpersonal skills; both verbal & written.
  • Empathetic customer service skills
  • An “LFG” attitude – once you meet us, you’ll see what we mean.
  • English Fluency (B2 High – C1)

The Perks of Working With Us

  • Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
  • Leave the suit and tie at home; our dress code is casual.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
  • Start your morning with free coffee!
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Get paid to work with your friends through our Referral Program!
Your Arrive Experience
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.