Second Shift Carrier Operations Manager
Arrive Logistics
This job is no longer accepting applications
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Guadalajara, Jalisco, Mexico
Posted on Jun 13, 2024
Who We Are
For almost a decade, Arrive Logistics has delivered incredible service throughout the U.S., with a commitment to servicing our customers and exceeding expectations. With more shippers moving freight between Mexico, the U.S., and Canada, we’ve expanded our service offering to include cross-border service. Cross-border shipping logistics has a lot of complexities, multiple parties, multiple languages, and a border separating the pickup and delivery. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today!
Who We Want
We are looking for a Carrier Operations Manager who will help us build a second shift team for our Guadalajara, MX office, while also supporting our cross border operations team! The main responsibilities will be after-hours carrier coverage and cross-border carrier operations. In this position you will collaborate with U.S.-based leadership to ensure Carrier Operations pass off and border crossing is smooth after hours for our carrier partners.
What You’ll Do
- Collaborate with Client Success & Carrier to create team goals, expectations, and communicate the message to your team leaders clearly and effectively
- Answer call-ins - drive SOPs to cover freight (and prevent fraud)
- Problem solve for cross-border carrier operations - trailers stuck at the border, communicate updates and problem solve, set up 1st shift for success
- Be the Global point of contact for all Afterhours carrier escalations & carrier cross-border operations problem-solving
- Partner with the Carrier and Client Success teams to anticipate and meet the evolving needs of our Carrier partners and Customer service levels
- Communicate daily with our carrier and client success managers to get feedback on any of their needs
- Report feedback to managers on any tough customers/carriers to get in contact with or any issues we may be having within their department
- Demonstrate ability to identify and resolve performance issues
- Support continued growth of after hours global services department in GDL
- Train a team of new Coverage Specialists to develop their knowledge of the Logistics industry, the Arrive Business Model, and our proprietary software
- Strategically evaluate Coverage Specialists capabilities and collaborate with business leaders to determine what career path fits their skillset (Sales, Coverage, Success or Accounting),
- Set expectations for your team and ensure each team lead is meeting/exceeding their team’s goals through coaching and incentives
- Partner with the management and the employee success team to resolve employee issues and manage team performance
Qualifications
- 4+ years of Carrier Sales experience or equivalent
- 2+ years of supervisory experience; experience managing teams of more than 10 employees preferred
- Passion to train and develop new Arrive employees
- A dynamic leader with a bold presence and contagious attitude
- Must have strong oral and written English communication skills, with the ability to collaborate with management and peers alike.
- Ability to sell into unique scenarios that are continuously evolving and strong abilities to teach basic sales skills to strip and sell freight
- Must be willing to work from office M-F 1400-2300 CST and have availability for all after-hours shifts (24/7)
- Experience influencing teams in other offices/countries
The Perks of Working With Us
- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
Your Arrive Experience
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.
Notice:
To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.
This job is no longer accepting applications
See open jobs at Arrive Logistics.See open jobs similar to "Second Shift Carrier Operations Manager" Lead Edge Capital.