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Second Shift Carrier Operations Manager

Arrive Logistics

Arrive Logistics

Operations
Guadalajara, Jalisco, Mexico
Posted on Thursday, June 13, 2024
Who We Are
For almost a decade, Arrive Logistics has delivered incredible service throughout the U.S., with a commitment to servicing our customers and exceeding expectations. With more shippers moving freight between Mexico, the U.S., and Canada, we’ve expanded our service offering to include cross-border service. Cross-border shipping logistics has a lot of complexities, multiple parties, multiple languages, and a border separating the pickup and delivery. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today!
Who We Want
We are looking for a Carrier Operations Manager who will help us build a second shift team for our Guadalajara, MX office, while also supporting our cross border operations team! The main responsibilities will be after-hours carrier coverage and cross-border carrier operations. In this position you will collaborate with U.S.-based leadership to ensure Carrier Operations pass off and border crossing is smooth after hours for our carrier partners.

What You’ll Do

  • Collaborate with Client Success & Carrier to create team goals, expectations, and communicate the message to your team leaders clearly and effectively
  • Answer call-ins - drive SOPs to cover freight (and prevent fraud)
  • Problem solve for cross-border carrier operations - trailers stuck at the border, communicate updates and problem solve, set up 1st shift for success
  • Be the Global point of contact for all Afterhours carrier escalations & carrier cross-border operations problem-solving
  • Partner with the Carrier and Client Success teams to anticipate and meet the evolving needs of our Carrier partners and Customer service levels
  • Communicate daily with our carrier and client success managers to get feedback on any of their needs
  • Report feedback to managers on any tough customers/carriers to get in contact with or any issues we may be having within their department
  • Demonstrate ability to identify and resolve performance issues
  • Support continued growth of after hours global services department in GDL
  • Train a team of new Coverage Specialists to develop their knowledge of the Logistics industry, the Arrive Business Model, and our proprietary software
  • Strategically evaluate Coverage Specialists capabilities and collaborate with business leaders to determine what career path fits their skillset (Sales, Coverage, Success or Accounting),
  • Set expectations for your team and ensure each team lead is meeting/exceeding their team’s goals through coaching and incentives
  • Partner with the management and the employee success team to resolve employee issues and manage team performance

Qualifications

  • 4+ years of Carrier Sales experience or equivalent
  • 2+ years of supervisory experience; experience managing teams of more than 10 employees preferred
  • Passion to train and develop new Arrive employees
  • A dynamic leader with a bold presence and contagious attitude
  • Must have strong oral and written English communication skills, with the ability to collaborate with management and peers alike.
  • Ability to sell into unique scenarios that are continuously evolving and strong abilities to teach basic sales skills to strip and sell freight
  • Must be willing to work from office M-F 1400-2300 CST and have availability for all after-hours shifts (24/7)
  • Experience influencing teams in other offices/countries

The Perks of Working With Us

  • Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
  • Leave the suit and tie at home; our dress code is casual.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
  • Start your morning with free coffee!
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Get paid to work with your friends through our Referral Program!
Your Arrive Experience
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.