Second Shift Coverage Specialist
Full-time
Austin, TX, USA
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
Who We Want
The Coverage team is growing at a rapid pace. The Second Shift Coverage Specialist will be responsible for booking truckload capacity, executing load coverage after hours, and maintaining strong carrier relationships. You will be an integral team member, working closely with the Carrier Capacity and Business Development teams to ensure an unwavering commitment to Customer Obsession is met.
What You’ll Do
- Source, negotiate with, and secure carrier capacity for open second shift loads.
- Manage load postings and actively pitch available freight to carrier partners.
- Work proactively to recover bounces and resolve operational issues after hours.
- Collaborate with first shift teams to ensure seamless handoffs of open freight needing EOD execution.
- Communicate problematic lanes and operational pain points promptly to team leadership.
- Track and trace high-risk and high-value (HRHV) shipments during second shift hours as needed.
- Maintain accurate load status details and update key stakeholders within the internal system.
- Build and foster strong relationships with carrier representatives and drivers.
- Continuously develop coverage-specific and sales negotiation skills.
- Serve as an operational point of contact for after-hours carrier inquiries.
- Escalate complex operational or service issues as needed to the Second Shift Coverage Team Lead.
- Coordinate with BPO partners and Beyond Business Hours customer support teams.
- Meet individual daily metrics and productivity targets established by leadership.
- Act as a self-motivated problem solver in a fast-paced environment.
- Prioritize tasks effectively to ensure high-quality execution and customer satisfaction.
- Drive daily productivity with an energetic, go-getter mindset.
Qualifications
- 1+ years of work experience in logistics, sales, or customer service preferred.
- Bachelor’s degree preferred, or equivalent experience.
- Ability to sell into unique scenarios that are continuously evolving.
The Perks of Working With Us
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
- Sweat it out with the team at our onsite gym.
- Get paid to work with your friends through our Referral Program!