ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health^®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually.

Our award-winning culture: In 2021, Artera was named #10 on the Forbes list of America’s Best Startup Employers, as well as being named one of Deloitte’s Fast 500 (#133). Artera was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In in 2022, and has been ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.

SUMMARY

The Solutions/Systems Architect, Manager supports and enhances the technology, tools, and systems needed to support business operations. You will be responsible for the design, creation, and implementation of internal software systems for the organization. You will work closely with systems administrators, data scientists, developers, and partner vendors to ensure that the software used by the organization functions optimally. You will have a highly technical understanding of software technologies as well as the experience to translate business goals and projects to actionable software development tasks.You will manage and manipulate large amounts of data for the purposes of analysis and communication with the rest of the company.

RESPONSIBILITIES

• Manage the administration of the Sales tech stack, including managing individuals and/or contractors.
• Manage projects related to the improvement of these technologies and processes.
• Own the design and structure of the data from marketing through finance. Collect, manage, and maintain data stores. Provide access to the databases to each area of the company as required.
• Own the relationships with third party vendors.
• Work with internal IT and Data teams to integrate application and internal user data.
• Decide the appropriate database schemas and formats for the data being stored. Organize different data sets and link data sources together as needed. Provide extensive documentation on available data and how to access it.
• Provide insights into the process that are not obvious without rigorous data analysis and intimate knowledge of the data structures and processes.
• Discover challenges and limitations of data structures and tools and propose improvements to enhance user functionality and insight capabilities.
• Play a key role in designing, delivering and maintaining strategic solutions within Salesforce CPQ, while acting as the main point of contact for end-users.
• Own the full delivery lifecycle of enhancements and product launches within Salesforce CPQ.
• Manage and maintain custom commission module.
• Train other Revenue Operations team members regarding technical updates that will impact Sales Enablement and Sales Insights programs.
• Maintain documentation for Salesforce and processes in Confluence.

REQUIREMENTS

• 4-7 years experience leading initiatives within the Revenue or Sales Operations umbrella
• 4-7 years of experience as Salesforce Administrator
• 4-7 years of hands-on experience building and maintaining Salesforce CPQ and Advanced Approvals solutions
• People management experience
• You have a strong understanding of Revenue Operations processes and the challenges faced by hyper growth SaaS organizations
• Expert understanding of CPQ pricing, price rules, product rules, approval chains, and all other CPQ components
• You have a strong understanding and opinion of how databases should store data, and how different sources of data can provide insights for the company
• You are experienced working with large, varying data sets and environments
• You are fluent in Salesforce flows and database languages and can easily interface with business system APIs to collect the data needed for business processes
• You can translate Sales, Customer Success and Marketing requirements and challenges into actionable data projects
• You have experience communicating technical information to non-technical or department specific audiences

TECHNOLOGIES

Experienced in developing and optimizing the following tools:

• Salesforce CPQ & Billing
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Marketing Cloud Account Engagement
• DLRS (Declarative Lookup Rollup Summary)
• 6Sense
• ChiliPiper
• Gong.io
• Groove.io
• Gainsight Integration
• Clari
• LinkedIn Sales Navigator
• Docusign
• Conga for CPQ
• ZoomInfo including RingLead
• Definitive Healthcare
• Looker

CERTIFICATIONS

Required:

• Salesforce Administrator (ADM 201)
• Salesforce Platform App Builder
• Salesforce CPQ Specialist

Preferred:

• Salesforce Data Architect
• Salesforce Sharing & Visibility Architect
• Platform Developer I
• Certified Application Architect

OBJECTIVES

Primary objective is to improve organizational productivity and revenue production; this improvement is a byproduct of:

• Better, more consistent access to business data
• Faster analysis of data by Insights team
• Increased understanding of underlying systems
• Increased data processing efficiency and analysis
• Increased cohesion of data across business sources

LOCATION

Artera is Santa Barbara, CA based and remote friendly. If you are located outside of the Santa Barbara area and located within the United States and are interested in working remotely, APPLY TODAY. #LI-Remote #BI-Remote

WORKING AT ARTERA

• Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more!
• Career development - Mentorship program, manager development cohorts, employee development funds.
• Generous time off - Company holidays, wellness days, and flexible time off.
• Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

SALARY RANGE

Actual base salary will depend on experience, skills, education, geographic location, and/or internal equity.

$115,000 - $149,000

Interested in learning more? Please visit our LinkedIn page or our Life at Artera Instagram (@artera_io) to hear from our employees about working at Artera.

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.