Manager, Solutions Engineering
Artera
Software Engineering
Santa Barbara, CA, USA
Posted on Jul 17, 2024
ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.
Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually.
Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.
Artera is looking for a Solutions Engineering Manager to lead our team of Sales/Solutions Engineers and contribute to the solution engine. You will report directly to our Senior Director of Revenue Operations. We are looking for a skilled leader that can bridge the gap between the distribution of knowledge within the SE team. We are looking for someone to function as the hub to the many spokes within Artera: SE team, Product, Sales, and CX. The right person for this role has experience working cross-functionally with all areas of the business and knows how to set the tone for harmony between Product and Sales. You are someone that has experience developing novel solutions to solve unique business problems within healthcare and you are looking to continue doing that in your next role.
Responsibilities
- Manage and mentor a team of solutions engineers, fostering a culture of collaboration and excellence.
- Wear the hat of player-coach; comfortable rolling up your sleeves and running in-depth product demonstrations for a diverse customer and prospect base.
- Set a bar of excellence for how we show up to our customers and prospects to support the technical aspects of the sales process.
- Develop novel solutions using our product suite to solve prospect and customer business problems.
- Drive the technical enablement of GTM teams including new sales and customer development.
- Provide in-depth technical guidance and solutions to meet customer needs, ensuring successful product implementation and integration.
- Work closely with product management and development teams to provide feedback and influence the product roadmap based on customer insights.
- Convince a diverse set of prospect and customer personas to invest in our technology.
- Set performance goals, monitor progress, and implement strategies to achieve and exceed team targets and support sales goals.
Requirements
- Bachelor’s degree with 4-7+ years of relevant work experience (healthcare and/or sales experience)
- Previous direct clinical experience (previous nursing experience highly preferred)
- Experience managing people (team lead experience or experience being a senior level IC that has mentored others is OK)
- Previous sales engineering experience in which you have closed deals within the enterprise healthcare segment
- Strong customer facing-experience and immaculate presentation skills
- Creative problem solving skills; demonstrated success in developing novel solutions to solve unique business problems
- Ability to travel up to 25% as needed
- Must be able to work standard business hours M-F in PDT
Bonus
- Experience with patient communication or patient access platforms (user side experience is OK)
30/60/90 Day Expectations
- Within 30 days you will…
- Actively build a foundation of product knowledge using the Knowledge Base
- Shadow Sales/CX/iO/Ecosystem calls
- Learn the technical foundation to the Artera Platform
- Begin Artera Demo Certification
- Within 60 days you will…
- Complete Artera Demo Certification
- Handle most introductory product demos (mainly mid-market, early-stage) independently
- Know how to internally leverage resources to track down answers to prospect/customer questions
- Within 90 days you will…
- Independently scope core Artera functionalities and generate SOWs
- Begin handling cross-sell partner demos independently, field basic technical Q&A
- Actively contribute to RFIs/SQs
- Serve as an internal SME (i.e. participate in the #ask_an_se Slack channel)
- Be accountable for technical validation and scoping for prospects and current customers alike
- Work hand in hand with AEs and CSMs on net new and in-flight deals
- Beyond 90 days you will…
- Develop a Solutions Engineering team charter together with GTM leadership
- Create revenue growth opportunities and efficiencies by leveraging the knowhow of the Solutions Engineers to improve GTM effectiveness across a range of departments and functions at Artera
- Develop and execute a system of continuous improvement for the Solutions Engineering program
- Provide coaching and leadership to members of the Solutions Engineering team
LOCATION
Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, Seattle, Denver, Chicago, Boston, and Philadelphia (Wayne).
Artera HQ is in Santa Barbara, CA, with an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid, and you will be expected to work out of your designated office location regularly, following local office guidelines. While three days a week may be a general guideline, the specific requirement will be set regionally based on the needs of the local office and the role.
If you live in one of our other hubs, your role will be remote to start. As our team continues to grow in these cities, Artera will explore opening offices in these locations, but there is currently no timeline in place for that. Once that happens, in-office attendance will similarly follow regional expectations, with flexibility to align with the local office's norms and the specific job requirements.
WORKING AT ARTERA
Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more!
Career development - Manager development cohorts, employee development funds
Generous time off - Company holidays, Winter & Summer break, and flexible time off
Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
Committed to Diversity, Equity, and Inclusion
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!
We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.
DATA PRIVACY
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