User Researcher - Global Payment (Third-party Associate)
ByteDance
Singapore
Responsibilities
Team Introduction In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This role will help support and execute the global research team's quantitative research projects, as the project teams strive to deliver research initiatives for the Global Payment Team, such as user experience measurement, customer insight extraction, and product conversion analysis, etc. Responsibilities Support research team in handling quantitative data processing & intepretation: - Survey Scripting & Testing: Program survey logic into survey platforms and conduct testing to ensure seamless functionality before survey launch. - Survey Deployment Logistics: Manage distribution of survey (push out, posting), optimise survey reponses by monitoring live surveys to troubleshoot technical issues when collecting responses. - Data Cleaning & Consolidation: Clean up raw data by identifying and removing invalid responses (e.g., duplicates, speeders) and validating overall data integrity. Merge, restructure, and document datasets from multiple sources to ensure they are fully prepped for downstream analysis. - Data Visualization & Reporting: Help visualise complex statistical outputs into readable charts, dashboards, and summary reports to help research team to convey & stakeholders to easily interpret the drivers and segments.
Qualifications
Minimum Qualifications - Bachelor's degree or above in Psychology, Business, Statistics, Marketing Research, Human Computer Interaction, Mathematics or other related fields - 2+ years experience in quantitative research/analysis, consulting, or market research - Experience with survey management, including setting up complex survey scripting logic, survey posting, data cleaning, etc. - Highly process-driven with a strong willingness to execute routine operational workflows with meticulous attention to detail. - Ability to manage multiple research projects simultaneously in a fast-paced environment and take the initiative to independently solve problems and learn new skills - Excellent written and spoken communication, presentation, and interpersonal skills - Flexibility to collaborate with global teams, including meetings before 10am or after 7pm that involves team members of overlapping time zones Preferred Qualifications - Proven track record of being detailed oriented and able to proficiently set up, run and handle quantitative data sets with 1 or 2 basic statistical tools (SPSS, SQL, Python, R) for segmentation analysis, drivers analysis, correlation analysis, etc. Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at ByteDance, you will not be a ByteDance employee. All contractual terms, including payroll and benefits, will be handled by the third-party agency. By applying, you agree that the information provided in your application may be processed and retained by ByteDance for recruitment purposes and shared with the third-party agency in accordance with ByteDance's Applicant Privacy Notice https://jobs.bytedance.com/en/legal/privacy
Job Information
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.