Site Reliability Engineer - Global Traffic Infrastructure
ByteDance
Software Engineering, Other Engineering
Singapore
Responsibilities
Team Introduction The Global Traffic Infrastructure (GTI) team leverages unified platform capabilities to manage edge infrastructure outside China (both self-built and third-party) providing standardized, compliant, scalable, and cost-effective traffic infrastructure capabilities for edge services. Our vision is to build a global edge traffic infrastructure platform and become the long-term cornerstone of ByteDance’s global edge business in terms of scale, performance, and cost. Responsibilities - SLO/SLI & Error Budget: Align with business stability goals; own the overall SLO strategy and execution for the platform; build and operate an SLO/SLI & Error Budget framework covering critical user journeys/services. - Release & Change Governance: Drive end-to-end release/change management across code, configuration, network and capacity; establish standardized change reviews, canary/phased rollout strategies, rollback mechanisms, and release window governance. - Incident Management & On-call: Participate a global 24x7 follow-the-sun on-call model; unify incident processes (triage, response, escalation, communication) to reduce blast radius and recovery time. - Postmortems & Stability Programs: Participate major incident postmortems; drive cross-team stability programs (e.g., chaos engineering, capacity stress testing, SPOF elimination); distill reusable best practices. - Design for Operability: Partner closely with platform engineering and network/infrastructure teams to shift-left operability and reliability requirements into architectural design and development workflows.
Qualifications
Minimum Qualifications - At least 3 years of experience in SRE/DevOps/Production Engineering/Infrastructure Backend roles, supporting large-scale online systems. - SRE Methodology: Strong grasp of SLO/SLI, Error Budget, incident management, and postmortems, with proven production adoption experience in large-scale online systems. - CI/CD & Progressive Delivery: Deep understanding of CI/CD pipelines and deployment patterns such as blue-green, canary, phased rollout, configuration management, and feature flags; able to design and promote a unified change governance system. - Observability: Hands-on experience across metrics, logs, tracing and profiling; familiarity with eBPF-based approaches to improve observability and troubleshooting efficiency. - Cloud-native & Networking Fundamentals: Understanding of Kubernetes, CNI, traffic management, and global LB/Anycast; practical exposure to self-built CDN/edge node runtimes. Preferred Qualifications - Proven track record of scaling and operating a global follow-the-sun on-call and incident command process across regions/time zones. - Depth in eBPF-based observability and diagnosis toolchains, and/or edge traffic infrastructure (global load balancing/Anycast, CDN/edge runtime) operations. - Demonstrated ability to communicate effectively with global teams across multiple time zones; experience complex cross-border technical collaborations.
Job Information
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.