Office Manager (12 month FTC - Mat Cover)

ClearScore is looking for a highly organised, proactive and detail-oriented Office Manager, with 3 years + experience in an equivalent role, to support the day-to-day operations of our London office.

Working as part of a fast-paced and collaborative Admin Team, you will play a key role in ensuring the office operates smoothly, efficiently and to a consistently high standard for employees, visitors and stakeholders. This is a hands-on role that combines operational delivery with longer-term improvements to the workplace experience.

You will be responsible for managing a wide range of operational priorities across facilities, health & safety, workplace experience, office coordination and supplier management, often balancing reactive issues with proactive planning in a busy hybrid working environment.

We’re looking for someone who is calm under pressure, highly organised, solutions-focused and confident managing competing priorities independently. Strong operational judgement, attention to detail and communication skills are essential.

This is a facilities-heavy role, so previous experience in this area is essential.

The role is fully office-based and requires onsite attendance Monday-Friday.

What you will be doing:

• Take ownership of the day-to-day running of the London office, ensuring the environment is operationally effective, well maintained and supports a positive employee experience
• Manage multiple operational priorities simultaneously, making informed decisions and maintaining a calm, organised approach in a fast-paced environment
• Support effective use of office space in a hybrid working environment, including desk planning, office moves, layout coordination and space optimisation
• Manage office facilities and building-related operations in partnership with landlords, contractors and internal teams
• Coordinate supplier and contractor activity, including obtaining quotations, scheduling works, resolving issues and ensuring minimal disruption to the business
• Build and maintain strong working relationships with suppliers, building management and stakeholders across the business
• Oversee office maintenance issues and repair works, including occasional out-of-hours or weekend coordination where required
• Lead office health & safety processes and compliance requirements, including regular reviews, workplace checks and coordination of relevant training (e.g. first aid and fire marshal training)
• Maintain high operational standards across meeting rooms, kitchens and communal areas, including readiness checks, restocking and coordination for key meetings and events
• Manage office supplies, equipment and stock levels, including items supporting both office and home working
• Coordinate onboarding and offboarding processes relating to office operations, including access management, ID card printing and desk/equipment setup
• Work closely with IT and other internal teams to support smooth operational delivery across the office environment
• Support clear and timely communication to employees regarding office updates, operational changes and workplace processes
• Help plan and deliver company events and celebrations, supporting the wider Admin Team on larger projects and office-wide activities
• Champion a positive, inclusive and well-run office environment that reflects ClearScore’s culture and ways of working
• Manage incoming deliveries, post and visitor coordination, including reception responsibilities and external guest management
• Implement and continuously improve office processes, systems and ways of working to support operational efficiency and scalability
• Provide ad hoc operational and administrative support to the business as required

Skills we'd love you to have

• Have at least 3 years’ office management experience
• Experience in facilities management
• Have strong organisational and planning skills with the ability to prioritise, and manage expectations of all stakeholders effectively
• Have strong use of initiative and the ability to problem solve
• Have strong experience of building relationships with internal and external stakeholders
• Be extremely reliable and efficient
• Be hardworking and proactive with a positive can-do attitude
• Hold strong communication skills (verbal and written) and attention to detail
• Be confident with multi-tasking and working to tight deadlines
• Be willing to continue developing and take on more responsibilities
• Ability to work independently and take ownership of operational issues from start to finish
• Experience supporting office operations in a fast-paced or high-growth environment is advantageous

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule