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Director of UX & Research (Remote role - GMT or EMEA)

Grafana Labs

Grafana Labs

Posted on Friday, October 13, 2023

This is a fully remote role for either the European or East US timezones

The Role

Grafana Labs is looking for an experienced UX leader that can lead a remote-first UX team through the next phase of company and team growth. In this role, reporting to VP of Product, you will have an opportunity to lead a team of 30 talented and passionate designers, including 4 managers, working across a suite of products spanning several product categories, most with an open source project as the foundation.

We are at an inflection point in our journey. The company is launching multiple new products every year, in different markets, and now has products spanning the very early stages of adoption to products supporting large revenue streams, in markets that are yet to be defined to markets that are red oceans full of competition. As we adapt to reflect this evolving landscape of products and markets, your leadership will be instrumental in refining our approach, ensuring we match the right design strategies to the right contexts.

Help the team blossom in a high-growth environment, balancing the rapid pace of our engineering-led culture with the finesse of top-tier UX. Leading UX bottoms-up with a clear direction, smartly allocating design resources and adopting fitting methodologies for different product and market scenarios will be key to success as a UX leader at Grafana Labs.

What you’ll be doing:

  • Communicating and representing the UX team across the organization, including to senior leadership.
  • Building trust and strong relationships with cross-functional leaders and teams to effectively support the team.
  • Coaching and leading a team of 30+ UX designers and researchers, including 4 managers. Making sure career development and growth opportunities are available to managers and ICs.
  • Recruiting top design talent, with profiles that match the team, product and market context.
  • Building a team culture with focus on cross-functional collaboration, business outcomes and talent development & management.
  • Being the champion of team achievements, with a bottoms-up focus.
  • Furthering UX maturity with a pragmatic bottoms-up approach, where speed of innovation is a core R&D value.

What you’ll bring:

  • Experience communicating UX topics to colleagues at all seniority and UX experience levels to effectively convey the intended message.
  • Experience as a UX leader in a fast paced, high growth, engineering-led environment.
  • Experience coaching and developing UX managers.
  • Experience driving cross-functional initiatives that involve various teams and leaders to accomplish strategic goals.
  • Experience leading a team through change.
  • Comfort and experience working autonomously and asynchronously in a distributed remote team.
About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).
Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.
Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.
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