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Senior Global Billing Analyst (Remote, USA)

Grafana Labs

Grafana Labs

Posted on Thursday, February 8, 2024

Grafana is looking for a Senior Global Billing Operations Analyst to join our Global Billing Operations team. Reporting to our Senior Director, Accounting, this is an opportunity to join a rapidly growing startup and play a driving role in our financial operations.

The ideal candidate will have experience in a high growth AR function and enjoys working in a fast-paced environment. The individual will love continuous process improvement and pays close attention to details.


  • Daily cash application and reconciliation
  • Support billing adjustments
  • Reconcile our customers between systems
  • Manage the billing ticket queue for both our internal and external customers
  • Responsible for successfully onboarding Grafana as a vendor at new customers
  • Account for our self serve customer population
  • Own our marketplace customer billing and collections
  • Assist with month end close tasks, such as billing analysis, monthly GL account reconciliation, and AR aging analysis
  • Support cross-functional efforts and build relationships with other teams including Accounting, FP&A, Customer Success, Deal Desk, and Legal
  • Perform special, ad-hoc projects in Accounting/Finance as requested


  • BS or AA Degree in Accounting or related field
  • Proficient in working with Salesforce
  • Excellent computer skills with MS Office Software, Excel, Word, and Powerpoint; and independently take ownership to manage assigned projects
  • Analytical problem-solving skills and a keen eye for detail
  • Strong oral and written communication skills and customer service skills is required, as well as eagerness to learn and take on challenges in a rapidly growing and dynamic environment
  • Team player and effective communicator with all levels of management and organizations.
  • Proactive, self motivated with the ability to manage priorities and execute in a fast-paced environment with attention to detail.
About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).
Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.
Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.
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