Premium Support Specialist
We are looking for a Premium Support Specialist who loves solving problems, building relationships, and delivering white-glove service. In this role, you’ll be the dedicated point of contact for a primary group of SMB customers who’ve purchased our Premium Support offering—providing timely, personalized guidance that helps them get the most from GrowthZone.

Each day, you’ll manage a defined portfolio of Premium Support customers: acknowledging tickets within an hour and triaging issues quickly, scheduling regular ticket review meetings based on customer needs, providing regular ticket progress reports, and jumping on calls when deeper troubleshooting or guidance is needed. You’ll educate customers on existing functionality, introduce new features, and collaborate with Engagement and cross-functional teams when configuration or implementation help is required. You’ll also pitch in as needed across general phone, chat, and ticket queues—partnering with L1, L2, and Web Support to resolve issues and keep satisfaction high.

After one year, you’ll know you were successful if:

We invite you to apply now!

Company Overview
At GrowthZone, your mission is our mission. We wake up every day to serve our customers—building modern, all-in-one software that empowers associations to grow faster, engage members more deeply, and operate more efficiently.

As a trusted technology partner, we’re committed to helping membership-based organizations—chambers, trade associations, and nonprofits—amplify their impact through smart, scalable solutions.

With thousands of customers across North America, GrowthZone is redefining what association management software can do. Our platform streamlines day-to-day operations with intuitive tools for billing, communication, websites, events, reporting, and more—backed by a team that understands the unique challenges associations face and is invested in their success.

We’re a fast-growing SaaS company with a strong customer base, an expanding product ecosystem, and a bold vision for the future. We combine purpose with performance—driven by innovation, collaboration, and a shared belief that when associations thrive, communities thrive.
GrowthZone is a fully remote company, and all applicants must be authorized to work in the United States.

Salary and Benefits
At GrowthZone, we are committed to offering competitive compensation aligned with employee qualifications. The salary range for this position is $55,000 - $65,000, determined based on experience, skills, and internal parity.

We provide a comprehensive benefits package for our full-time team members, including medical, dental, and vision plans with company contributions to HSAs/FSAs, company-paid life insurance, long-term disability coverage, and a 401(k) retirement plan with company match. Employees also benefit from bi-weekly payroll, Responsible Time Off (RTO), 13 paid holidays, and 10 days of Sick and Safe Time annually. Our core business hours are 8:00 am to 5:00 pm CT, with managers able to approve flexible or compressed schedules to support work-life balance.

Apply for this Position