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Customer Solutions Executive

GrowthZone

GrowthZone

Customer Service
Remote
USD 110k-130k / year
Posted on Nov 19, 2025
Position: Customer Solutions Executive
Location: Remote
Job Id: 389
# of Openings: 1

Company Overview
At GrowthZone, your mission is our mission. We wake up every day to serve our customers—building modern, all-in-one software that empowers associations to grow faster, engage members more deeply, and operate more efficiently.

As a trusted technology partner, we’re committed to helping membership-based organizations—chambers, trade associations, and nonprofits—amplify their impact through smart, scalable solutions.

With thousands of customers across North America, GrowthZone is redefining what association management software can do. Our platform streamlines day-to-day operations with intuitive tools for billing, communication, websites, events, reporting, and more—backed by a team that understands the unique challenges associations face and is invested in their success.

We’re a fast-growing SaaS company with a strong customer base, an expanding product ecosystem, and a bold vision for the future. We combine purpose with performance—driven by innovation, collaboration, and a shared belief that when associations thrive, communities thrive.
Customer Solutions Executive
We are looking for a Customer Solutions Executive to join our Sales team and help existing customers unlock even greater value from GrowthZone’s suite of solutions. In this role, you’ll manage a dedicated book of business, focusing on account expansion through cross-selling and upselling key products such as GZ Pay, Community, website services, and platform upgrades. Your work ensures that our customers not only stay with GrowthZone—but continue to grow with us.

A typical day involves connecting with customers to understand their evolving needs, identifying opportunities to enhance their use of our platform, and collaborating closely with Customer Success and Marketing to deliver impactful solutions. You’ll also represent GrowthZone at trade shows and user groups, strengthening relationships and helping associations and chambers modernize their operations.

After one year, you’ll know you were successful if:
  • You consistently meet or exceed your revenue, cross-sell, and upsell goals.
  • You’ve increased customer adoption of GZ Pay, Community, and other key products.
  • Your customers trust you as a consultative partner who helps them achieve measurable growth.
  • You’ve built strong, strategic relationships that drive long-term customer retention.

What You Bring to the Team:
  • 3+ years of sales experience in account management, customer growth, or SaaS solutions.
  • Proven success in upselling, cross-selling, or expanding customer accounts.
  • Excellent written and verbal communication skills, with the ability to explain complex solutions simply and persuasively.
  • Strong organizational and project management skills; comfortable managing multiple priorities.
  • Experience with CRM systems (HubSpot preferred).
We invite you to apply now!

Salary and Benefits
At GrowthZone, we are committed to offering competitive compensation aligned with employee qualifications. The salary range for this position is $110,000 - $130,000 (OTE), determined based on individual experience, skills, and internal parity.

We provide a comprehensive benefits package for our full-time team members, including medical, dental, and vision plans with company contributions to HSAs/FSAs, company-paid life insurance, long-term disability coverage, and a 401(k) retirement plan with company match. Employees also benefit from bi-weekly payroll, Responsible Time Off (RTO), 13 paid holidays, and 10 days of Sick and Safe Time annually. Our core business hours are 8:00 am to 5:00 pm CT, with managers able to approve flexible or compressed schedules to support work-life balance.

GrowthZone is a remote-first company, and all applicants must be authorized to work in the United States.

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