Renewal Manager

FLSA Status: Exempt

Location: Chattanooga, TN (Onsite)

Reports to: Director, Customer Success

About the Company:

Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.

Role Description

Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. The Renewal Manager is responsible for owning the commercial renewal process across Highway's customer portfolio. This role ensures customers renew on time, forecasting is accurate, contracts are executed efficiently, and renewal risk is proactively managed.

Your role:

Renewal Management

• Own the end-to-end renewal process for all accounts.
• Begin renewal planning 90–120 days prior to contract expiration depending on size.
• Build and maintain a healthy renewal pipeline.
• Coordinate pricing, quotes, contracts, and procurement requirements.
• Ensure all renewals are completed before expiration and that risks are identified proactively.

Forecasting & Revenue Management

• Maintain accurate renewal forecasts.
• Track renewal status, risks, and expected close dates.
• Report weekly on renewal pipeline health.
• Partner with Finance on revenue forecasting.
• Ensure CRM data remains accurate and current.

Customer Collaboration

• Partner with Customer Success Managers to understand customer health, adoption, and executive relationships.
• Participate in renewal strategy meetings.
• Coordinate executive involvement for strategic accounts when needed.
• Support customer procurement and legal processes.

Commercial Negotiation

• Present renewal pricing and commercial terms.
• Negotiate renewal timelines, contract terms, and pricing within approved guidelines.
• Coordinate approvals for non-standard pricing or contract requests.
• Manage multi-year renewal opportunities when appropriate.

Qualifications:

• 3–5+ years of experience in SaaS renewals, account management, customer success.
• Experience managing commercial contract renewals.
• Experienced in ensuring Customers renew on time with a smooth commercial experience.
• Proven track record of reporting up renewal forecasts accurately.
• Strong negotiation, communication, and organizational skills.
• Experience working with CRM platforms such as Salesforce.
• Ability to manage multiple renewal cycles simultaneously.
• Comfortable working with executive stakeholders.
• Experience in freight technology, logistics, or transportation software is highly preferred.
• Experience working with legal and procurement teams.