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Content Writer II (Remote)

ID.me

ID.me

Marketing & Communications
United States
Posted on Wednesday, August 30, 2023

Company Overview

ID.me simplifies how people securely prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.

The COVID-19 pandemic accelerated digital migration for many critical services. Those services require a trusted identity to safeguard against fraud and help ensure people are who they claim to be. With ID.me, login and identity credentials move with people, which can reduce the time and frustration of having to verify at multiple sites and set up multiple passwords.

ID.me is a credential service provider compliant with federal standards for digital identity verification.

In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand access and inclusion for all people. The company offers multiple pathways to verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

Role Overview

ID.me is looking for a Content Writer II to join our Member Education team who can compose informative, easy-to-understand content in a variety of digital spaces, including help center articles, member response emails, support scripts, chatbot conversations, how-to video scripts, and more. The ideal candidate combines an understanding of the ID.me product and its benefits with an ability to write inspirational and well-written prose.

You’ll also work closely with other Member Education content creators, marketing, and communications to ensure a consistent tone of voice and unified content strategy across all company content. The right person for this role is a strong writer with a background in technical writing who understands the best practices in instructional design.

Responsibilities

Including but not limited to:

  • Write and edit effective self-help articles to help members navigate the ID.me sign-up, verification, and other critical process
  • Align with marketing and communications teams to ensure messaging matches campaigns and branding of ID.me.
  • Follow guidelines set forth by Member Education Style Guide, word lists, and accepted external guides.
  • Work with the UX team and any external design partners to create informative and approachable illustrations and page layouts.
  • Translate technical concepts into language that the average user can understand.
  • Write and edit effective support responses across all issue types.
  • Audit current content and identify areas for improvement.
  • Ability to create engaging and informative slide decks a plus

Ideal Qualifications

  • Bachelor’s Degree in Marketing Communication, Technical Communication, English, or a related field, or equivalent experience
  • 2+ years of experience in writing member-facing communications such as email, blogs, or user guides or instructional materials
  • Ability to independently lead multiple tasks in a fast-paced, dynamic environment
  • Ability to work on multiple projects with different objectives simultaneously
  • Good time management skills, including prioritizing, scheduling, and adapting as necessary
  • Proficiency with the Google suite of software applications—especially Docs, workflow applications like Figma, Miro, or the like. Experience with Adobe Creative Suite preferred. Experience with Zendesk and SFMC is a plus.
  • Excellent writing skills (impeccable spelling and grammar) and proven track record of writing in different styles and tones on behalf of a brand
  • Available online portfolio featuring examples of published content

The ideal candidate will thrive in the following culture:

  • Ability to thrive in a fast-paced environment, with changing priorities and shifting of gears
  • Must be a team player with a strong, self-managing work ethic
  • Must be a self-starter with a passion for learning and continuous improvement

Note that candidates must be located in the continental U.S.

ID.me Covid Vaccination Requirement

ID.me has a mandatory vaccination requirement where not prohibited by applicable federal or state law.

All current and future employees are required to receive their COVID-19 vaccinations, unless a reasonable accommodation is approved. Employees not in compliance with this policy will be placed on leave and will be terminated if no valid reason for not getting the COVID-19 vaccine is provided.

Purpose: In accordance with ID.me's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from COVID-19 that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Reasonable Accommodation: Current and future employees in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must submit a completed Request for Accommodation form to the human resources department to begin the interactive accommodation process as soon as possible after vaccination deadlines have been announced (September 13th) and an offer of employment has been made. Accommodations will be granted where they do not cause ID.me undue hardship or pose a direct threat to the health and safety of others.

Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates.

ID.me Core Values: *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *Act like an owner.

ID.me Career Site & Culture Deck: https://www.id.me/careers

#LI-REMOTE

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ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.