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Proposal Content Management Specialist

ID.me

ID.me

McLean, VA, USA
Posted on Thursday, March 21, 2024

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

ID.me is seeking a motivated and detail-oriented Proposal Content Manager to join the team. In this role, you will own the end-to-end process to complete complex, technical proposals as well as manage how content is structured and curated. You will work closely with our Sales, Engineering, Product, Security, Legal, and Fraud teams to draft, edit and deliver high quality responses to RFx’s (RFIs/RFPs/RFQs) and ensure ID.me’s proposal content repositories are organized, cataloged and curated. This position requires meticulous attention to detail, a passion for crafting persuasive value propositions, and excellent organizational capabilities.

If you love the fast-paced environment of a startup, working with smart people, and opportunities for fast growth, then this is an incredibly unique opportunity to join an accomplished team as we scale.

Responsibilities:

  • RFx Writing and Responses:
    • Drive the development, coordination, and completion of proposals from proposal kickoff preparation through final submissions
    • Manage individual proposal responses, including outlining win themes, describing technical solutions, articulating the value proposition, and ensuring high-quality writing while achieving tight deadlines.
    • Analyze RFIs, RFQs and RFPs to outline the technical requirements, structure the overall response, leverage pre-existing content, and identify information gaps
    • Collaborate cross-functionally with various stakeholders to draft, develop, and write compelling value propositions and technical sales documentation
    • Ensure a clear understanding of the requirements and the technical solution are well-articulated and consistent throughout final proposal documents
    • Write persuasively about complex technical concepts related to digital identity, SaaS, cyber security, and fraud prevention
    • Continuously improve proposal writing processes by reflecting and learning from previous proposal efforts
    • Prepare deliverables, including online submissions, electronic documents, and hard copies

  • Proposal Content Management:
    • Efficiently manage and organize completed RFP responses within the Responsive platform.
    • Tag responses appropriately based on product, topic, department, use case, etc.
    • Regularly review and archive older content on a quarterly basis to ensure relevance and accuracy.
    • Conduct training sessions for Sales and other teams on utilizing the Responsive platform effectively.
    • Organize and prepare information and data for use in a wide variety of complex technical proposals
    • Work with other department stakeholders to ensure RFX content is up to date and accurate

  • Proposal Documentation:
    • Own and consistently update the RFX metrics to ensure accurate and real-time tracking of RFPs.
    • Own and update comprehensive process documentation related to RFX activities.
    • Manage and organize the RFP Department Libraries for easy accessibility and retrieval.

  • Other/Ad Hoc Requests:
    • Work with Sales and others departments to assist with the creation of Go-To-Market (GTM) playbooks.
    • Review marketing content for accuracy and update as necessary to align with RFP responses.
    • Explore and propose process updates, such as integrating Salesforce and other tools for enhanced efficiency.
    • Conduct monthly sync meetings with the Marketing team to share updates on new content derived from RFPs, white papers, etc.
    • Establish and maintain monthly sync meetings with the Public Sector (PubSec) team to collaborate on Sole Source Justification content.

Qualifications:

  • Bachelor’s degree in a relevant field or equivalent work experience.
  • Proven experience in content management, RFP documentation, and process improvement.
  • 2-4 years of experience in content development and/or management, preferably within a proposal organization.
  • Familiarity with Responsive platform and/or other content management tools.
  • Strong organizational and communication skills and ability to work collaboratively with cross-functional teams.
  • Detail-oriented with a focus on accuracy and completeness.
  • Excellent writing and editing skills, including experience with technical writing and editing
  • Expertise in Google Office
  • Demonstrated ability to learn new subject matter quickly and high intellectual curiosity.
  • APMP Certification preferred

At ID.me, we believe that an in-office culture fosters professional growth and development, mentorship, collaboration, and accelerated innovation. This position will be in-office based at one of our locations in either McLean, VA or Sunnyvale, CA. Working in an office together allows our culture to thrive and our team members to establish real connections with their coworkers and the opportunity for lifelong friendships. Our work is critical to protecting online identity and we’re confident that working together is how we’ll change the world.

The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

U.S. Pay Range
$115,003$135,013 USD
Sunnyvale, CA Pay Range
$138,003$162,015 USD

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.