About Gravity

Gravity is the platform public agencies use to manage budgeting, automate financial reporting, and meet compliance with confidence. From Annual Comprehensive Financial Reports (ACFR) to Budget Books to GASB disclosures, we give teams the tools to move faster, work smarter, and build public trust.

About the Role

Gravity is seeking a Vice President of Professional Services to lead our Implementation and Managed Services organizations. This role owns the end-to-end delivery of customer implementations and the ongoing accuracy, maintenance, and quality of customer data and outputs across Gravity’s solutions.

The VP of Professional Services is responsible for ensuring customers are successfully implemented onto Gravity’s platform and continue to receive high-quality, reliable, and timely managed services throughout the customer lifecycle. This leader will scale teams, processes, and delivery models while managing a services revenue target and working closely with Customer Success to drive long-term customer outcomes.

Please Note: This position can be located in: Toronto, Kansas City, Boston or Tampa Florida.

What You’ll Do

Professional Services Leadership

• Lead and scale the Professional Services organization, including Implementation, Onboarding, Data Onboarding, and Managed Services.
• Own delivery of customer implementations across Gravity’s solutions, including:

1. Financial Disclosure
2. Digital Budget Book
3. Budgeting and Planning Tools
4. Citizen Engagement Solutions

• Establish consistent, repeatable implementation methodologies that balance speed, quality, and customer experience.

Managed Services & Data Excellence

• Own the ongoing managed services function responsible for data maintenance, accuracy, and output quality across customer environments.
• Ensure financial data integrity, transparency, and timeliness in all customer-facing deliverables.
• Develop governance, quality assurance, and escalation processes to proactively identify and resolve risks.

Revenue & Operational Accountability

• Manage a Professional Services revenue target, including forecasting, utilization, margins, and capacity planning.
• Partner with Sales on scoping, pricing, and packaging of services offerings.
• Drive operational efficiency through standardized processes, tooling, and performance metrics.

Cross-Functional Collaboration

• Partner closely with the VP of Customer Success to ensure seamless handoffs, aligned engagement models, and shared accountability for customer outcomes.
• Collaborate with Product to influence roadmap priorities based on implementation and data insights.
• Work with Sales and Marketing to support go-to-market motions, customer readiness, and solution positioning.

Team Development & Culture

• Build, mentor, and retain high-performing services leaders and delivery teams.
• Foster a culture of accountability, customer empathy, and continuous improvement.
• Establish clear career paths, performance expectations, and development plans for team members.

What You’ll Bring

• 7+ years of experience leading Professional Services teams in a SaaS or Financial Technology environment.
• Proven experience managing services revenue targets, including forecasting, utilization, and margin management.
• Strong background in software implementations, onboarding, and managed services delivery.
• Experience working with data-driven or financial systems is strongly preferred.
• Demonstrated ability to scale teams and processes in a growing SaaS organization.
• Excellent cross-functional leadership skills with experience partnering with Sales, Product, Marketing, and Customer Success.
• Experience serving public sector customers is a strong plus.

About You

• You are a seasoned professional services leader with a strong track record delivering complex technology programs in the public sector.
• You combine strategic thinking with hands-on execution and are comfortable operating at both executive and delivery levels.
• You build trusted relationships with senior government stakeholders and act as a credible advisor.
• You have successfully scaled consulting or delivery teams while maintaining high quality, utilization, and margins.
• You are data-driven, accountable, and focused on measurable outcomes for clients and the business.
• You are motivated by mission-driven work and the opportunity to improve public services through technology.