Responsibilities

• Monitor Outlook email throughout the day to identify Pre-Alert messages.
• Review Pre-Alerts to ensure ISF filing is completed and update information if necessary, such as ETA dates.
• Upload information, documents (BL, AWB, ISF, invoice files), and messages related to shipments onto the QuestaWeb system.
• Request missing documents from clients or parties involved to complete information as needed.
• Verify completion of Internal Orders in the QuestaWeb and Tango system.
• Follow up on old shipments stored in the Questa Web system, prioritizing from oldest to newest.
• Conduct Track & Trace process for every shipment to verify information such as ETA and delivery location.
• Validate account status or initiate account set-up, including that Power of Attorney (POA) are on file.
• Utilize import systems to gather, validate, and transfer data between systems, facilitating shipment payments when required.
• Review transportation files to ensure compliance, such as verifying ISF filing for ocean shipments.
• Notify and seek authorization from the branch supervisor to pay fees for maritime services like customs clearance.
• Close service legs for completed processes, ensuring all relevant services are accounted for and closed.

Requirements

B2 or C1 English level

At least 1 year of strong experience in the logistics industry, especially in customs