MUST BE LOCATED IN COLOMBIA Bucaramanga, Cartagena, Medellin or Barranquilla

About the company

Lean Solutions Group is a company dedicated to providing staffing services for various companies in the United States. Our main market is the Logistics and Transportation Industry; however, we do tailor to other Industries as well. We currently have over 7.000 staffers and 6 branches. Our main goal is to connect local talent with international companies. We are looking for top-notch talent out there!

About the position

This role is strategic and client-centric, serving as the primary point of contact for our clients. Successful candidates will be adept at developing and implementing solutions that solve problems at the root cause level, proactively identifying and resolving issues in performance, attendance, and other areas critical to program success and overall health. This role requires excellent communication and people skills, as well as the ability to think strategically and solve problems. Collaboration with clients and internal partners is critical to the success of this role.

Essential duties and responsibilities

-Be the main point of contact for clients, acting as a liaison between them and our internal teams

-Develop and implements account care plans for assigned clients, and monitor progress against those plans

-Responsible for ensuring that clients are satisfied with Lean and services, and work to resolve any issues that may arise

-Build and maintain relationships with clients by providing excellent customer service and support

-Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

-Promote/drive cross-departmental communication and collaboration

-Excellent problem solving skills

Experience and Education

-Detail oriented with exceptional organizational skills

-Bachelor's degree in business or a related field

-Excellent written and verbal English communication skills

-Proven success in fast paced work environment

-B2 English level

-1+ years of experience handling clients in BPO

MUST BE LOCATED IN COLOMBIA Bogota, Medellin or Barranquilla