Description

Company Overview:

Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.

Position Title: Technical Writer

Category: Marketing & Content Strategy

Seniority: Mid

Location: LATAM

What you will be doing:

As a Technical Writer you will own, structure, and standardize technical and operational documentation across internal teams. This role is focused on producing high-quality written content that supports software, IT, and operational processes—not on training delivery. You will collaborate with business, operations, and technical stakeholders to transform existing documentation into clear, well-structured, and easily consumable materials, ensuring consistency, accuracy, and long-term maintainability.

Key Responsibilities

• Review, rewrite, and standardize existing technical and operational documentation

• Create and maintain process documentation, SOPs, manuals, and internal guides

• Migrate and organize documentation into Office 365 and related knowledge repositories

• Define and enforce documentation standards (structure, formatting, tone, verbosity)

• Ensure documentation clarity for various internal audiences and technical levels

• Support knowledge governance by organizing information for easy discovery and reuse

• Collaborate with business analysts and subject-matter experts to accurately document processes

• Improve documentation quality, readability, and consistency across teams and departments

Required Skills & Experience

• 3+ years as a Technical Writer or in a documentation-focused role

• Experience with Transportation Management tools, or related with logistics.

• Strong experience documenting software, IT, or operational processes

• Solid understanding of software lifecycle concepts and technical processes (no coding required)

• Excellent writing, editing, and proofreading skills with high attention to detail

• Ability to structure and format complex information clearly and concisely

• Experience working with cross-functional teams in Agile or structured environments

• Strong ability to understand technical concepts and translate them into clear documentation

• Advanced proficiency with documentation and productivity tools (e.g., Office 365)

Soft Skills

• Exceptional attention to detail and quality standards

• Strong analytical and organizational skills

• Clear, professional written communication

• Ability to work independently and manage documentation ownership end-to-end

• Proactive mindset toward continuous improvement and clarity

Why you will love GTS:

• Join a powerful tech workforce and help us change the world through technology

• Professional development opportunities with international customers

• Collaborative work environment

• Career path and mentorship programs that will lead to new levels.

Join GTS and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. GTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.