Why LVT:

LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to come. While we were founded nearly 20 years ago, we are still innovative and consistently scaling. If you are looking for a market-leading organization with untapped potential, look no further than LVT!

So about that scalability - we’ve been very intentional about our growth and profitability, which has driven our massive growth trajectory. To keep up with the explosive demand, we need self-motivated, innovative go-getters at every level. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun while giving you the flexibility needed for yourself and your loved ones.

If you are looking for an opportunity with leadership, ownership, accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on!

Role Description:

The Field Service Coordinator is an important role within LVT’s Field Operations team and is responsible for performing a wide range of activities, including but not limited to organizing and completing partner and client-facing projects. The role blends project leadership skills along with hands-on “doer” activities to ensure assigned projects are executed effectively and efficiently, resulting in highly satisfied customers.

Responsibilities:

• Participate in the process of identifying, vetting, evaluating, interviewing and onboarding new Service Delivery Partner (SDP) candidates, in partnership with Service Partner leadership
• Identify qualified non-service SDP resources (technicians not affiliated with LVT’s formal Service Delivery Partners) to complete work in areas where we don’t have SDP coverage; coordinate their training, onboarding, and engagement with LVT.
• Assist with all aspects of onboarding new service delivery partner, including system set-up (ServiceNow, Tovuti, others), information collection, coordinating participation in training, coordinating onboarding with other internal groups (dispatch, support, accounts payable)
• Manage LVT’s technician territory map program, initial map set-up, coordinate updates with and train Dispatch team;
• Evaluate and build specialty technician networks/relationships in support of occasional projects, as needed (examples include Paducah/Opelika network, Colorado network, small engine repair technicians, electricians etc.)
• Serve as the primary point of contact for business and relationship management for assigned technicians (Non-SPD, Specialty Networks)
• Provide training and updates to anyone at LVT that is responsible for scheduling work orders, thereby ensuring the correct technician is assigned applicable work orders.
• Assume a leadership role in ensuring LVT’s instance of the ServiceNow platform is optimized to support all interactions with service delivery partners, ensuring smooth and accurate flow of work orders from creation to completion, building business logic and automation and associated reporting
• Work closely with IT in building out/automating the process of assigning technicians within ServiceNow
• Oversee, track, and coordinate technician training for assigned technicians. This includes initial training and applicable ongoing training
• Organize and conduct work order audits to ensure LVT provides consistent details and instructions to field service technicians assigned to do work for LVT
• Assist with partner inventory audits
• Provide performance management feedback to assigned partners
• Serve as a point of escalation to manage responsiveness and timely completion of work assigned to non-SDP partners
• Coordinate with service delivery partner leadership to implement change and drive results
• Assist with implementing partner safety programs
• Manage all budgetary activities, including invoice approvals associated with assigned technicians
• Assist Service Partner team in coordinating and managing project plans across the Field Operations team, enter projects in Smartsheet and assist the team in driving tasks and timelines to ensure timely completion of applicable projects

Required Skills & Qualifications:

• Communications skills, including the ability to effectively communicate with internal and external resources responsible for LVT service delivery
• Project management skills
• Contribute to improving related and dependent processes, including technical support troubleshooting and diagnostics, work order management, and ticket routing to appropriate SDPs, based on established criteria (geography, skills, sales source, etc.), and lead performance improvement initiatives with SDPs
• Partner with Field Service Manager to monitor internal LVT processes to ensure effective engagement with SDPs
• Collaborate with LVT Learning, Enablement, Documentation team to develop and updated ongoing training program, in coordination with Field Operations, Product, LVT University to ensure SDPs are fully informed on new products, technology, Standard Operating Procedures (SOPs), etc.
• Ability to identify and execute on priorities associated with building, developing, expanding LVT’s 3rd-party relationships with external service delivery (Field Service) partners
• Demonstrated ability to organize and manage small and medium projects
• Customer success management, account management, sales experience are all helpful qualifications
• Experience in developing relationships with and managing 3rd party partners, especially in Field Service or technical services
• Highly customer-centric, with experience leading and influencing teams to provide excellent service to customers
• Demonstrated ability to drive performance improvement using objective criteria, metrics, and appropriate incentive programs
• Individual should be able to interact and develop relationships with LVT sales, internal Field Service, customers, and management.
• Excellent verbal and written communication skills
• Dynamic and passionate with a strong teamwork mentality
  

Nice To Have:

• Understands, exemplifies, and nurtures Liveview Technologies’ values and culture.
  
• Enforce the company’s policy of recognition and accountability related to company values and culture.
• Ensures client issues are addressed in a timely manner and in support of company values and brand.
• Proven excellence in Operational Management.
  
• Excellent project-related technology skills
• Advanced Microsoft Excel / Google Sheets and PowerPoint skills
• Display excellent written and verbal communication skills when creating professional content and presentations for internal and external documentation.
  
• Team-oriented mentality
• Data analytics
• Lean Six Sigma Green Belt

How You’ll Be Successful:

A dependable, trustworthy, and safe individual will be the most successful in this role. As you travel and learn the product you will be relied upon to troubleshoot and fix technical and mechanical problems. As you communicate through all departments the issues seen in the field, you will provide LVT opportunities to grow and improve.

Benefits

Flexible Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us!

HR Policy

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.

• #LI-ONSITE