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Dispatch Coordinator

LVT — LiveView Technologies

LVT — LiveView Technologies

Operations
american fork, ut, usa
Posted on Saturday, June 24, 2023

Why LVT:

LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader in physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to come. While we were founded nearly 20 years ago (so we’re stable), we are still innovative and consistently scaling (at a rate of 100% year-over-year in the last 5 years). If you are looking for a market-leading organization with untapped potential, look no further than LVT!

So about that scalability - we’ve been very intentional about our growth and profitability, which has driven our massive growth trajectory. To keep up with the explosive demand, we need self-motivated, innovative go-getters at every level. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun while giving you the flexibility needed for yourself and your loved ones.

If you are looking for an opportunity with leadership, ownership, and accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on!


Role Description:

We are seeking a highly organized and detail-oriented Dispatch Specialist to join our team. The Dispatch Specialist will play a critical role in coordinating and managing the deployment of our field service personnel and resources to effectively respond to client needs. The successful candidate will work closely with our operations team, field service personnel, and clients to ensure the efficient and timely dispatch of our resources.

Responsibilities:

  • Receive and process incoming service requests through a work order queue to assign all pending dispatch work.
  • Efficiently dispatch technicians to client locations based on the nature of the request and the availability of resources.
  • Research any work order that requires additional follow-up and or find alternative means to complete service requests through independent problem-solving.
  • Maintain accurate and up-to-date records of all dispatch activities, including details of requests, resource assignments, follow-up to rejected assignments, and/or investigation of failed timelines.
  • Coordinate to ensure proper communication and seamless execution of dispatch assignments.
  • Provide exceptional customer service to clients, addressing inquiries and concerns related to dispatch activities in a professional and timely manner.
  • Identify and escalate critical incidents or issues to appropriate parties, such as field supervisors, management, or emergency services, as required.

Required Skills & Qualifications:

  • High school diploma or equivalent; additional education or certification in a related field is a plus.
  • Excellent communication and interpersonal skills, with the ability to remain calm and composed in high-stress situations.
  • Exceptional organizational skills and attention to detail.
  • Ability to multitask and prioritize tasks effectively.
  • Strong problem-solving and decision-making abilities.
  • Experience working in a fast-paced and customer-focused environment.
  • Knowledge of dispatch operations, procedures, and protocols a plus.
  • Experience with ServiceNow a plus
  • Previous Dispatch experience a plus

Benefits

Paid Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us!

HR Policy

We’re an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.

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