Why LVT:

LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader for mobile security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're on a massive growth trajectory with many years to come. While we were founded nearly 20 years ago, we are still innovative and consistently scaling. If you are looking for a market-leading organization with untapped potential, look no further than LVT!

We’ve been very intentional about our growth and profitability. To keep up with the explosive demand, we need self-motivated, innovative go-getters at every level. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun, while giving you the flexibility needed for yourself and your loved ones.

If you are looking for an opportunity with leadership, ownership, accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, we would be thrilled to have you consider LVT as your next career growth opportunity!

Job Brief:

A Technical Success Manager works directly with potential customers who are considering LVT as a possible solution. You are the technical resource to ensure the solution is configured, calibrated, and adjusted as needed to meet the needs of the customer during the trial period. You are passionate about making our customers successful. You’re able and willing to try new ways to stretch our product to meet new use cases. You thrive in an environment of learning and are a team player. This is a full time position.

Responsibilities:

• Configure/set up new products for key customers (includes calibrating/configuring IP cameras and other software settings).
• Optimize product configuration to produce a tailored and precise outcome for each customer.
• Create weekly reports for each customer, highlighting the successes/wins.
• Monitor dashboards and review reports regularly to identify and resolve issues.
• Consult with customers regularly to ensure our solution is meeting their needs.
• Handle incoming interactions from customers (issues, requests, adjustments, etc.)
• Diagnose and troubleshoot basic hardware, software and configuration issues.
• Leverage data and create analyses that will facilitate clear and timely decision making/problem solving; improve visibility and usability of our existing data.
• Be a contributing member of cross-functional teams to build and improve customer experiences

Requirements/Desired SkillsAttributes:

• 5 years of technical experience
• Experience setting up analytics for IP cameras (not required but desired)
• Ability to articulate technical concepts to non-technical audiences
• Customer-obsessed and customer facing
• Excellent communication skills
• High technical aptitude
• Detail oriented and an eye for quality
• Critical thinking skills
• Team player with high emotional intelligence

Benefits

Flexible Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us!

HR Policy

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.

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