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Jr. Systems Support Specialist (Day Shift)

LVT — LiveView Technologies

LVT — LiveView Technologies

Customer Service
american fork, ut, usa
Posted on Tuesday, August 15, 2023

Why LVT:

LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to come. While we were founded nearly 20 years ago, we are still innovative and consistently scaling. If you are looking for a market-leading organization with untapped potential, look no further than LVT!

So about that scalability - we’ve been very intentional about our growth and profitability, which has driven our massive growth trajectory. To keep up with the explosive demand, we need self-motivated, innovative go-getters at every level. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun, while giving you the flexibility needed for yourself and your loved ones.

If you are looking for an opportunity with leadership, ownership, and accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on!

Role Description:

As a Junior Systems Support Specialist at LVT, you will respond to alerts of units offline or underperforming and remotely troubleshoot them, working to restore functionality. You will diagnose cellular issues, including connectivity, stability, and data transfer speeds. You will troubleshoot issues at all layers of the OSI model affecting each unit’s gateway and any devices on its LAN, including cameras, speakers, and Linux hosts.

Available Shifts:

  1. 6:00 AM to 6:00 PM, Wed-Fri and every other Saturday
  2. 6:00 PM to 6:00 AM, Wed-Fri and every other Saturday (+15% pay differential)
  3. 6:00 AM to 6:00 PM, Sun-Tue and every other Saturday
  4. 6:00 PM to 6:00 AM, Sun-Tue and every other Saturday (+15% pay differential)

(All shifts are 12 hours each, working 3 days in a row with 4 days off one week and working 4 days in a row with 3 days off the next week.)

Responsibilities:

  • Work consistently through a queue of incidents utilizing charts, log files, and internal documentation to troubleshoot and diagnose issues with units offline or underperforming.
  • During the troubleshooting process, notate all steps taken and your findings; providing thorough documentation for others later in the troubleshooting and repair process
  • Occasionally receive phone calls from customers and field technicians when other teams are not available and escalate appropriately

Required Skills & Qualifications:

  • CompTIA ITF+ certified or equivalent hands-on experience
  • Typing speed of 30+ words per minute
  • Able to work and communicate effectively in a professional environment

Benefits

Flexible Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us!

HR Policy

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.