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Enterprise Customer Success Manager

LVT — LiveView Technologies

LVT — LiveView Technologies

Customer Service, Sales & Business Development
american fork, ut, usa
Posted on Monday, March 18, 2024

Why LVT:

LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to come. While we were founded nearly 20 years ago, we are still innovative and consistently scaling. If you are looking for a market-leading organization with untapped potential, look no further than LVT!

So about that scalability - we’ve been very intentional about our growth and profitability, which has driven our massive growth trajectory. To keep up with the explosive demand, we need self-motivated, innovative go-getters at every level. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun, while giving you the flexibility needed for yourself and your loved ones.

If you are looking for an opportunity with leadership, ownership, and accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on!

Position Overview: As an Enterprise Customer Success Manager at LiveView Technologies, you will be the primary point of contact for our enterprise-level clients. Your role is critical in ensuring customer satisfaction, fostering long-term relationships, and driving the successful adoption of our solutions. The ideal candidate possesses a deep understanding of customer needs, exceptional communication skills, and a passion for technology.

Responsibilities:

  1. Customer Relationship Management:
    • Develop and maintain strong, strategic relationships with key stakeholders within client organizations.
    • Act as the main point of contact for enterprise customers, addressing inquiries, concerns, and ensuring overall customer satisfaction.
  2. Onboarding and Implementation:
    • Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients.
    • Provide guidance and support during the implementation phase, ensuring clients maximize the value of LiveView Technologies' solutions.
  3. Training and Education:
    • Conduct training sessions to educate clients on the full capabilities of our products.
    • Keep clients informed about new features, updates, and best practices to optimize their use of LiveView Technologies' solutions.
  4. Account Health Monitoring:
    • Proactively monitor customer accounts to identify potential issues and address them before they escalate.
    • Work closely with the technical support team to resolve any technical issues promptly.
  5. Renewal Management:
    • Collaborate with the sales team to ensure timely renewal of contracts.
    • Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
  6. Feedback Collection:
    • Gather feedback from customers and communicate insights to internal teams for product improvement.
    • Advocate for customer needs within the organization to drive continuous enhancement of our solutions.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in a customer success or account management role, preferably in the enterprise technology sector.
  • Strong understanding of video surveillance, analytics, or related technologies.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and derive actionable insights.
  • Proactive problem-solving skills and a customer-centric mindset.

What Makes you Successful:

Hungry, humble, driven. Become an expert in your craft, in our business, and in our clients' business.

Self-starter, highly motivated. Contributes to a fun, positive atmosphere.

Benefits:

Flexible Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us!

HR Policy:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.

Why Should You Work at LVT?

#LI-ONSITE