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Systems Support Specialist

LVT — LiveView Technologies

LVT — LiveView Technologies

IT, Customer Service
american fork, ut, usa
Posted on Saturday, May 4, 2024

Why LVT:

LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to come. While we were founded nearly 20 years ago, we are still innovative and consistently scaling. If you are looking for a market leading organization with untapped potential, look no further than LVT!

So about that scalability - we’ve been very intentional about our growth and profitability, which has driven our massive growth trajectory. To keep up with the explosive demand, we need self-motivated, innovative go-getters at every level. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun, while giving you the flexibility needed for yourself and your loved ones.

If you are looking for an opportunity with leadership, ownership, accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on!

Role Description:

As a Systems Support Specialist at LVT, you will respond to alerts of units offline or underperforming and remotely troubleshoot them, working to restore functionality. You will diagnose cellular issues including connectivity, stability, and data transfer speeds. You will troubleshoot issues at all layers of the OSI model affecting each unit’s gateway and any devices on its LAN including cameras, speakers, and Linux hosts. You will ensure all networked components on each unit are running their latest approved firmware and passing all required health checks. Finally, you will troubleshoot our proprietary Linux-enabled Edge Controller ensuring the availability and performance of system resources are optimal and that LVT services are installed and running.

Responsibilities:

  • Troubleshoot down or underperforming units as assigned or escalated to your team
  • Improve quality of cellular connections by remotely surveying locations and their available cellular infrastructure, adjusting SIM configurations and recommending antenna or placement changes when appropriate
  • Troubleshoot WAN and LAN connectivity involving configuration issues at the device level as well as within the ISP or device management portals
  • Assist technicians over the phone, troubleshooting network related issues with hardware in the field

Required Skills & Qualifications:

  • CompTIA Server+ certified or equivalent hands-on experience
  • CompTIA Network+ certified or equivalent certification
  • 1+ years professional networking experience

Benefits:

Flexible Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us!

HR Policy:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.