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Hardware Support Specialist

LVT — LiveView Technologies

LVT — LiveView Technologies

Other Engineering, Customer Service
american fork, ut, usa
Posted on Wednesday, May 22, 2024

Why LVT:

LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to come. While we were founded nearly 20 years ago (so we’re stable), we are still innovative and consistently scaling (at a rate of 100% year-over-year in the last 5 years). If you are looking for a market leading organization with untapped potential, look no further than LVT!

So about that scalability - we’ve been very intentional about our growth and profitability, which has driven our massive growth trajectory. To keep up with the explosive demand, we need self-motivated, innovative go-getters at every level. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun, while giving you the flexibility needed for yourself and your loved ones.

If you are looking for an opportunity with leadership, ownership, accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on!

Role Description

As a Hardware Support Specialist at LVT, you will work on a small team of high-performing individuals who are experts at troubleshooting the mechanical and electrical components of our product. You will direct our network of field technicians over the phone in troubleshooting, identifying, and resolving problems. Along with the information you discover during the phone call, you will reference the previous case notes and historical data charts showing voltage, current, temperature, and relay states. In cases when you are unable to come to a resolution on your own, you will consult with our Principal Electrical Support Engineer and others to determine a resolution.

You will report to our Support Manager and be based in our office in American Fork, UT. While working in the office is preferred for increased collaboration with your coworkers, we are willing to consider a hybrid work schedule for those who can prove it doesn’t have a negative impact on their performance.

Responsibilities

  • Diagnose electrical issues using voltage, current, temperature, and relay-state charts
  • Provide phone support for field technicians and partners
  • Assist field technicians in overcoming mechanical issues during an installation or repair
  • Provide a detailed report of replacement parts needed for repairs
  • Document all interactions with field technicians accurately and completely
  • Maximize your effectiveness by resolving a high percentage of incoming requests, only escalating when necessary

Required Skills & Qualifications

  • Able to use a multimeter to troubleshoot a low-voltage DC system
  • Experience assembling or repairing mechanical and electrical components
  • Experience and desire to research and resolve technical issues utilizing manuals or other training materials
  • Be able to determine definitively the difference between a component or configuration issue
  • Write and speak English in a professional manner and collaborate well with others

Benefits

Flexible Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us!

HR Policy

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.