Why LVT:

LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to come. While we were founded nearly 20 years ago, we are still innovative and consistently scaling. If you are looking for a market leading organization with untapped potential, look no further than LVT!

So about that scalability - we’ve been very intentional about our growth and profitability, which has driven our massive growth trajectory. To keep up with the explosive demand, we need self-motivated, innovative go-getters at every level. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home.

Job Description

ServiceNow is a critical central component to the customer journey of LiveView Technologies. We are seeking a highly skilled and motivated ServiceNow Administrator/Developer. You will work across business functions to analyze business processes, implement components, develop solutions, and maintain the platform. You will be a member of a cross functional team delivering business value through work automation and scale.

You Will Help LVT Win by

• Implementing work automation components to scale business processes thus reducing the need for additional headcount.
• Ensuring LVT employees and Service Delivery partners know where to find their assigned work by priority.
• Enhancing visibility of work-in-progress, work-completed and work-scheduled by project, LiveUnit, and customer account.

Key Responsibilities

• Keep up with releases to ServiceNow products and services and ensure LVT is getting the most out of the licensed products
• Ensure the ServiceNow platform is performing optimally
• Ensure components remain as close to OOTB as possible with little customization to prevent upgrade challenges
• Meet and coordinate with the ServiceNow team (including contractors) all work and maintenance across production and non-production instances
• Understand how ServiceNow can enable team members across all functions to become more efficient and configure the platform to achieve measurable benefits.
• Drive process optimization, efficiencies and productivity using automation
• Thoroughly understand business requirements and implement requirements while working with standard design principles and best practices.
• Perform installation and testing of updates and new releases
• Assist in troubleshooting patch/release management issues
• Build reports, dashboards, and workspaces
• Develop system integrations
• Work closely with business partners to configure and improve core platform capabilities in accordance with best practices
• Develop administrative documentation, release notes, manuals, policies, process diagrams, training materials, etc to foster adoption. Participate in training sessions as necessary.
• Coordinate all changes to the platform with CAB and release management
• When required write clean, efficient, and maintainable code following the LVT-adopted SDLC for ServiceNow
• Run test cases and UAT for all configurations and modifications.
• Act as a mentor to support and train less experienced colleagues

Qualifications

• Minimum of 4 years of experience in implementing and managing ServiceNow components. Preferably the following modules: ITSM, FSM, CSM, PPM, ITAM, ITOM.
• Demonstrated experience building, modifying and maintaining workflows across the aforementioned processes
• Experience building portals, workspaces, email templates and other user and customer exposed elements using company design UI/UX standards, color pallets, etc
• ServiceNow Certifications including Administration and higher
• Demonstrated experience with Incident management, problem management, Change Management, Requests Fulfillment, Work order/Work order Tasks, Customer case, etc
• Experience with CMDB, Service Catalog, Asset management, stock rooms, etc.
• ITIL V3 certification
• Experience with AngularJS, Javascript, XML, HTML, AJAX, JSON, CSS, Rest, SOAP, etc.

Benefits

Flexible Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us!

HR Policy

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.