Alert Response Program Manager
LVT — LiveView Technologies
ABOUT LVT
LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.
ABOUT THIS ROLE
As the Alert Response Program Manager, you will manage our third-party monitoring services and help define an effective alert response strategy and scalable operations that aligns with our customer's needs and expectations. Your expertise in operations, video surveillance, alert response, and partner management will be instrumental in ensuring seamless operations and exceptional customer satisfaction.
RESPONSIBILITIES
- Build and maintain strong, long-term relationships with key partners.
- Act as the main point of contact for assigned partners, addressing their needs and concerns.
- Facilitate regular communication between the LVT and different partners to ensure alignment and mutual goals.
- Develop and implement quality assurance processes and performance metrics to measure the effectiveness and efficiency of the alert response services.
- Continuously review and evaluate the performance of third-party partners to ensure they consistently meet our service standards and exceed customer expectations.
- Manage and oversee all operational aspects of our third-party alert response services, performance evaluations, scalable processes, internal/external reporting and service-level agreements.
- Stay up-to-date with advancements in video surveillance technology, monitoring techniques, and industry regulations to drive innovation and maintain compliance.
- Analyze data and reports to identify trends, patterns, and areas for improvement in the monitoring operations.
- Establish scalable processes among partners and LVT teams for the entire lifecycle of the customer.
- Cross collaborate with internal teams to identify issues, concerns, challenges and identify solutions to resolve those challenges.
- Serve as an escalation point for resolving any issues arising from partner integrations or collaborations, ensuring a prompt and effective resolution.
QUALIFICATIONS
- Preferred: 3+ years Experience in the security/monitoring industry (preferred video vs. burglary/alarm)
- Preferred: prior relationships with monitoring partners/companies - strong understanding of compliance.
- 3+ years managing cross functional teams.
- 5+ years experience working with international partners or managing global partnerships.
- Must be able to obtain a burglar alarm license
WHY JOIN US
- Founder-led and employee-driven company
- The opportunity to build where you stand
- Value centric decision making
- Both an economically stable and hyper-growth environment (ask us how this is possible)
- The market leader in redefining how B2B does security
On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:
- Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
- 401(k) With up to 4% match
- Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
- Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
- Paid Parental Leave - To help your growing family while you're away from work.
- Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
- Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
- Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
- And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.
HR Policy
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.