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Account Management Leader, DesignShop

Material Bank

Material Bank

Design, Sales & Business Development
New York, NY, USA · Boston, MA, USA · Miami, FL, USA · Boca Raton, FL, USA
Posted on Tuesday, May 21, 2024

Material Bank is a fast-paced, high-growth technology company and created the world's largest material marketplace for the Architecture and Design industry, providing the fastest and most powerful way to start and manage a design project. Learn more about us at www.materialbank.com or see below.

About DesignShop

Material Technologies is expanding its reach into B2C with the launch of DesignShop. DesignShop is reinventing the home design process by taking the most exciting elements of Pinterest and combining them with a massive library of home design materials from hundreds of the country's best brands, all of which are instantly available for overnight sampling. DesignShop’s shoppable inspiration is highly accurate and when coupled with its hyper-realistic interactive design tools, allows users to create beautiful scenes comprised of any material in its library. It is our expectation that DesignShop will become the world’s most powerful virtual design center.

About the Role:

DesignShop is seeking an experienced Account Management Leader to join its team of “builders”. In this role, you’ll serve as our first Account Manager with the goal of developing a team, implementing our systems and processes to support a rapidly growing client base.

DesignShop Account Managers serve as a bridge between our esteemed Brand Partners and all that DesignShop has to offer, helping to deliver them maximum value and return. As the main point of contact for Brands, you must have a natural ability to build strong relationships, gain trust, and provide solutions. This is a fast-paced and multi-faceted role, perfect for someone who seeks new challenges, loves to ‘build from scratch’, gets things done, and wants to continuously learn, grow, and add value.

To start, as the sole Account Manager, you will be responsible for managing all communication related efforts with each respective Brand (from onboarding to ongoing account management). As you learn and refine the process and begin to formally establish the Account Management function, you will be responsible for developing best practices, SOPs, guides, and implementing the necessary tools to automate and optimize wherever possible. A near-term goal following the launch of DesignShop (Jan 2025) will be for you to hire, train, and lead a team of Account Managers dedicated to our growing list of Brand Partners. In this role, you’ll have the opportunity to build something remarkable, share insights that will help propel us forward, and influence the future of DesignShop.

What you’ll do:

  • Act as the day-to-day contact and liaison between Brand Partner teams and DesignShop
  • Build trusted relationship with brand stakeholders, decision makers and executives
  • Develop strategic roadmaps for Brand Partners to ensure their business outcomes are achieved.
  • Develop and maintain customer success strategies, insights and best practices
  • Review, analyze and maintain existing brand success metrics and data
  • Support partnership marketing initiatives between DesignShop and its Brand Partners
  • Collaborate with internal teams from Marketing to Engineering to Product to maximize brand retention and provide unique solutions
  • Collaborate with the technical support team to troubleshoot technical issues raised by users
  • Hire and lead the future Account Management team from zero to one.

What you’ll bring:

  • 10+ years of experience in a client-facing role
  • 5+ years of experience in a project management role, or similar, with the ability to manage complex projects and relationships
  • Self-starter and entrepreneurial spirit
  • Strong analytical, process minded approach
  • Strong organizational and follow-up skills
  • Approaches situations and opportunities using a growth mindset
  • Thrives in an environment with continuous learning opportunities
  • Excellent problem solver and highly consultative approach
  • Proven to be effective with people at all levels in the organization

What you’ll get from us:

  • Our people: If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds - Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events
  • Relaxation and Celebrations: Generous PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect).
  • Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program.
  • Plan for your Retirement: 401(k) eligible after your first 90 day's employed!
  • Giving Back: We sponsor multiple events throughout the year to help out our communities. You will receive time off to give back as well.
  • Growth: We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!
  • Flexible Work Schedules: With business units and employees across the globe, Material Technologies has embraced a hybrid working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.

About Material Bank

Material Bank is the world’s largest material marketplace for the architecture and design industry, providing the fastest and most powerful way to search and sample materials. Material Bank connects design professionals to hundreds of manufacturers through facilitating brand discovery, rep engagement, and material sampling.

Material Bank has transformed the way an entire industry discovers and samples materials. By removing the friction that exists in the process, we drive business between architects and designers (members) and our Brand Partners (clients).

Our powerful material database and proprietary robotic distribution facility allow members to order samples until midnight (ET) to be delivered free of charge anywhere in the US, in one box, by 10:30 AM the next morning.

Connect with us and discover your career at Material Bank.

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Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.