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Patient Communication Specialist

Pace mate

Pace mate

Posted on Wednesday, July 3, 2024

PaceMate® Clinical Team Lead Loop Specialist (full-time, 100% remote job)
Primary Location: U.S.

The PaceMate Clinical Team Lead Loop Specialist will have the following responsibilities. In addition to Loop Specialist responsibilities, a Loop Clinical Team Lead is an extension of clinical leadership to guide clinical decision making for the team. The team leads assist with identifying needs for education and competencies while working with leadership to continue to build the overall Clinical services line, processes, offerings, and resources, as directed by leadership

PaceMateLIVE™ is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage™ feature that focuses on the actionable first.

Joining the PaceMate team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.

PaceMate offers full-time employees a robust compensation and benefit package including health and prescription coverage, dental, vision, long-term disability, short-term disability, AD&D, flexible spending account, healthcare savings account, 401k retirement savings, discount program, employee assistance program, financial wellness program, paid time off, legal insurance, hospital indemnity, critical illness, and accident coverage.


  • Assist with decision-making regarding transmission processing
  • and protocols.
  • Assist with empowering the team through educational
  • resources.
  • Manage and respond to the clinical notes left by all end users.
  • Responsible for management of alert settings in the vendor
  • sites.
  • Assist with peer interviews in the interview process.
  • Assist with process development.
  • Responsible for attending a minimum of one clinical team lead
  • call and three general team calls per month.
  • Minimum of 2 case study presentations submitted per year.
  • Maintain appropriate levels of current knowledge and the
  • ability to interpret, comprehend and apply departmental policies.
  • Report pertinent information and assist with tasks to support
  • department operations.
  • DocuSign Envelope ID: 8F05DAC8-260C-4D9F-897E-AEB83DF93DA0
  • Maintain basic knowledge of PaceMate products and services.
  • Assist in ensuring consistency in practices and PaceMate
​​​​​​​Mission, Vision, and Customer Service standards are met. Adhere to the Code of Conduct and all Company Policies and Procedures.

  • A qualified candidate must hold an undergraduate or Associate degree in Business Administration, healthcare, or a related field preferred, or an equivalent combination of education and experience. Minimum of 5 years of relevant experience required.
  • Demonstrated exceptional relational and communication skills required.
  • Excellent critical thinking skills required.
  • Ability to manage multiple priorities, while maintaining attention to detail required.
  • A demonstrated track record of following through on commitments and deadlines required.
  • Excellent planning, organizational, and time management skills required.
  • Effective 7/1/2023, all new candidates must hold a current Senior
  • Cardiac Device Specialist role at PaceMate to apply from within.
  • The ideal candidate demonstrates servant leadership, a patient-focus, and a team-oriented skillset.

Must have stable, reliable internet access

Supervised by: Specialty Clinical Manager
Supervises: None

PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE™. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®

About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.