Position Title: Area Clinical Manager

Location: Remote (U.S. – candidates must reside in the contiguous United States)

About The Role

We are currently seeking an Area Clinical Manager who will be responsible for managing the existing clinical team(s) in their region. The ideal candidate must have an excellent understanding of cardiac rhythm devices and be an expert on the PaceMate platform to effectively support their team. This remote position demands a strong work ethic and the ability to work autonomously and productively. The clinical manager(s) work closely with operational leadership to drive PaceMate's innovative and world-class approach to remote cardiac care. This position reports directly to the Director of Clinical Services.

What You’ll Do

• Oversee workload planning and scheduling of the clinical team in their region.

• Own outcomes for SLAs, team productivity, and employee performance.

• Provide leadership and coaching to clinical supervisors.

• Administer corrective action in alignment with company policies.

• Drive remediation efforts with QA and track outcomes for measurable impact.

• Partner with leadership to support hiring initiatives and workforce growth.

• Provide scheduled open office hours to encourage communication and collaboration.

• Collaborate with operational leadership to identify and target areas for workflow and process improvement.

• Support strategic initiatives to improve scalability and efficiency that align with operational goals.

• Ensure customer needs and concerns are addressed promptly and effectively.

• Ensure customer tickets in Salesforce are acknowledged and responded to within one business day.

• Coordinate with education and operational leadership to keep the clinical team informed and up to date on clinical and operational changes.

• Limited travel required for leadership meetings/training (up to 10%).

​​​​​​An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

What We’re Looking For

• Bachelor's degree preferred; science/health-related field is preferred

• IBHRE certification required within one year of promotion (CCDS, CORMS, or CEPS)

• 5+ years in cardiac device/ClED remote monitoring or comparable clinical operations.

• 2+ years leading frontline leaders (e.g., Supervisors).

• Strong command of CIED workflows, alert triage, documentation standards, and clinic expectations.

• Data-literate; uses analytics to diagnose variance and drive action plans.

• Excellent written/verbal communication in a fully remote setting

• Ability to manage multiple priorities, while maintaining attention to detail

• Passion for managing processes and teams

• Process or quality improvement skills preferred

• Maintained strong customer relationships through effective communication and problem-solving

• Proficiency with collaboration tools including Microsoft Office Suite, Teams, and Slack

Physical Requirements

• Travel up to 10%

• While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer and other office equipment, and frequently communicate with customers and employees.

• Home office setup: Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions.

• Connectivity: Maintain a reliable, high-speed internet connection at your residence.

• Geographic restriction: Must reside and work exclusively within the contiguous United States.

• Notification protocol: You must inform and receive approval from the IT department before working from any location other than the legal address PaceMate has on file. To update your address or request approval for a temporary work location, contact PaceMate IT or your HR representative. Additional information is available in the PaceMate official handbook.

• Foreign transport of sensitive information: When confidential information is carried into a foreign country, it must be stored in an inaccessible form (e.g., encrypted external storage) or always remain in the worker’s possession. PaceMate workers may not take secret PaceMate information into another country without permission from Physical Security management.

Why Join PaceMate®

Benefits: Full-time employees receive a comprehensive benefits package including health, dental, and vision insurance; HSA and FSA options; short- and long-term disability; AD&D coverage; 401(k) retirement savings; paid time off; and additional voluntary benefits including legal insurance, critical illness, hospital indemnity, and accident coverage. We also offer an employee assistance program, financial wellness resources, and discount programs.

Compensation: On top of a Robust Benefit Package, we are targeting a compensation range of $120,000 -$130,000 depending on length of Experience, Education, Demonstrated Skill Set, and Certifications.