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Analyst, Strategy & Operations | Banking Client Services

Red Ventures

Red Ventures

IT, Customer Service, Operations
New York, NY, USA · Charlotte, NC, USA
Posted on Wednesday, May 8, 2024

Red Ventures is seeking a Strategy & Operations Analyst to join our Banking Services division.

As an Associate Consumer Experience Analyst, you’ll work with RV business leaders and drive the operations of one of our brands through iterative experience optimization, deep diving into visitor behavior and performance, and driving the creation of new features and tools that enhance the customer experience and drive additional revenue.

This role requires a hybrid schedule and will be based in our Fort Mill, SC Headquarters OR our New York, NY office (Monday through Thursday) and work fully remotely on Fridays each week.

We believe that diverse, inclusive teams are better teams. Think of the bullets below as guidelines: If you only partially meet the qualifications on this posting, we encourage you to apply anyway!

What You'll Do:

  • Develop and implement testing initiatives and product features.
  • Develop actionable insights and define KPIs to measure success
  • Analyze their performance against core KPIs that align with the broader business goals.
  • Manage the development of user-centric features & flows to help streamline the customer experience and drive additional value to the business.
  • Operate as an owner of the site, using data and a deep understanding of our users to identify areas to optimize, troubleshoot functionality, and work with others to develop solutions that enhance the experience and performance of the site.
  • Work directly with Engineers and Creative teams to define features and create a site experience roadmap to bring your ideas to life
  • Communicate timelines, goals, and performance to diverse audiences, including engineers, content writers, digital designers, fellow analysts, and senior leaders.

What We're Looking For:

  • 1+ years of experience as a Digital Operations Analyst, Product Analyst, or Business analyst with hands-on data analysis experience to pull strategic insights. Top consulting firms experience is a plus.
  • Proficient in SQL, BigQuery, or DataGrip (preferred); can weave together data from multiple relational databases.
  • Demonstrated ability to synthesize data into actionable insights and communicate recommendations to leadership.
  • Proficient with Google Analytics, Adobe analytics or another segmentation platform; can segment data and analyze performance based on meaningful differences between user groups.
  • Strong level of accountability and ability to communicate across functional teams to drive priorities, anticipate pitfalls, and raise issues before they become project blockers
  • Strong bias towards action by demonstrating initiative to move projects forward independently, asking questions as the need arises and leveraging resources available
  • Excellent organizational and communication skills.
  • Passionate about understanding customer behavior and improving the quality of interactions.

Compensation:

  • CLT: $80,000 - 100,000*
  • NYC: $80,000 - $125,000*
  • *Note actual salary is based on geographic location, qualifications, and experience.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

  • Health Insurance Coverage (medical, dental, and vision)
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Paid Time Off
  • Holiday Pay
  • 401(k) with match
  • Employee Assistance Program
  • Paid Parental Bonding Benefit Program

Who We Are:

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology – including Bankrate, Lonely Planet, CNET, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey – from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.

If you are based in California, we encourage you to read this important information for California residents linked here.

Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice

Questions about this Privacy Notice can be directed to employeerights@redventures.com. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.