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Financial Systems Analyst (NetSuite)



IT, Accounting & Finance
Lisbon, Portugal
Posted on Saturday, May 27, 2023

At Talkdesk, we are courageous innovators focused on helping organizations around the world create better customer experiences. Our AI-powered cloud contact center solutions optimize our customers’ most critical customer service processes. We are recognized as a Contact Center as a Service (CCaaS) leader by influential research organizations including Gartner. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint.

We are looking for a Financial System Analyst to join our team and provide support for our financial systems, specifically NetSuite and its integration with Coupa. This individual will be responsible for administering and extending the applications with code, while also supporting our international team with production support and enhancement requests. The ideal candidate should be comfortable working in a globally dispersed, remote environment and have experience with NetSuite scripting.

Key Responsibilities:

  • Administer and support NetSuite and its integration with Coupa
  • Develop and extend NetSuite functionality using SuiteScript
  • Collaborate with our international team to provide production support for our financial systems
  • Work on enhancement requests assigned to them from our FinTech queue in Jira
  • Troubleshoot issues and perform root cause analysis
  • Communicate with stakeholders to understand production support requests
  • Participate in testing and quality assurance activities
  • Document processes and procedures related to financial systems


  • Bachelor's degree in Computer Science, Information Systems, Accounting or related field
  • At least 3 years of experience in financial systems administration and support
  • Experience with NetSuite and its integration with Coupa
  • Strong scripting skills with experience in SuiteScript
  • Ability to work in a globally dispersed, remote environment
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Self-motivated and proactive with a strong sense of ownership and accountability

Preferred qualifications:

  • NetSuite Certification
  • Coupa Certification
  • Experience with Jira and Agile methodologies
  • Understanding of accounting principles and financial reporting
  • Familiarity with other financial systems and applications

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.