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Senior Solutions Architect - Partner Engineering



London, UK
Posted on Saturday, March 30, 2024

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

The TalkDesk Solutions Architect, is a senior technical lead that supports the global growth and scale of TalkDesk’s strategic partners that recommend, deploy, and manage TalkDesk Service. As a TalkDesk Solutions Architect, you and your Account Executive will be responsible for helping our Global Alliances Service Providers and Systems Integration partners establish CCaaS practice around our offering. You will be presenting the TalkDesk platform to prospective customers, creating and delivering demonstrations of the products, and gathering customer technical requirements. The candidate will be result-oriented, passionate, a critical and strategic thinker, highly organized, have an ability to multitask and meet deadlines, a team-player, work comfortably in a constantly evolving environment, and demonstrate calmness and composure.


  • Provide oversight, guidance, and assistance to Partner’s sales team in understanding customer’s business and technical requirements, and specific use cases to ensure mutual success.
  • Develop domain expertise and thought leadership regarding the Technology and GTM partners' current areas of focus as well as in new areas for expansion.
  • Lead Technical discussions and deliver a demo of the service and ease of integration to Partner’s Solutions Architect and Sales Engineers.
  • Develop and execute enablement plans and educate partners on TalkDesk
  • Value propositions, and competitive differentiators.
  • Support the development of Alliance Partner’s Center of Excellence and competency centers.
  • Represent TalkDesk at Partner global events, technical summits, and webinars.
  • Deep understanding of enterprise eco system including CRM, SIEM,
  • Authentication, and Security vendors and develop integration with those solution.
  • Communicate Partner and customer needs and product enhancements to Product Management & Engineering.

Preferred Qualifications:

  • 5+ years’ experience as Solutions Architect/Pre-Sales Engineer in Cyber Security SaaS offering.
  • Experience working Service Providers and Systems Integration partners and have a solid understanding of a channel-centric go to marke approach.
  • Demonstrated ability to work with Azure, AWS and Google directories or
  • Salesforce and other CRM using API based integrations.
  • Experience with at least one Unified Communication protocol (e.g. WebRTC, SIP, RTP) and Call/Message processing Proxies and Session Border Controllers.
  • Knowledge of enterprise network security technologies including but not limited to: HTTP and web security technologies, proxies, firewalls, X.509 Certificates, SSL/TLS.
  • Familiarity with OpenAI, Google and other leading Gen AI solutions and use cases of Gen AI in Call Center market.
  • Integration experience with Technology Partners like Jack Henry, Epic, FIS, AWS, GCP, Microsoft, SFDC, Zoom, ServiceNow, or Zendesk,
  • Experience working with SP/SI Partners like BT, OBS, Verizon, AT&T, PwC,
  • Wipro, Cognizant, TCS, HCL, Deloitte, Accenture, Microsoft, and SalesForce.
  • Excellent communication skills and ability to work with highly skilled and experienced audience within the partner and enterprise.
  • An ability to quickly communicate complex ideas around a technical topic and conduct whiteboard session.
  • Candidate must be a self-starter and possess the ability to deliver on commitments and deliverables in a timely manner and work independently
  • Ability to travel 25-50% of time
  • Bachelor's degree in Engineering, Computer Science, MIS or equivalent

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.