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Vice President, Engineering - India



Noida, Uttar Pradesh, India
Posted on Wednesday, May 15, 2024

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!
Talkdesk is seeking an accomplished leader to join our mission as VP of Engineering in India. This is an exciting opportunity to build the team in India from the ground up. The location is TBD within India. The role will be hybrid.
You will:
  • Lead architecture, development and running of large-scale cloud services
  • Build and grow teams and leaders through effective hiring, coaching, and development
  • Deliver on product roadmap, make prioritization decisions, plan and budget resourcing, measure results and iterate.
  • Continuously improve engineering practices to increase quality, velocity and productivity
  • Lead, mentor and coach a mix of new and senior engineers and managers running remote teams.
  • Provide cloud service excellence and implement practices to operate cloud services with high security, performance, uptime and reliability.
  • Partner with other functions and senior leadership on strategy, technical roadmap, customer engagements and growing business.
  • Communicate and present clearly to your team, senior leadership and across functions on topics related to product vision, technical plans, deliverables and decisions.
You have:
  • 15+ years of experience building and leading strong engineering organizations, including globally distributed teams.
  • Proven track record of attracting, inspiring and growing top engineering talent.
  • Architected and delivered multiple commercially successful large scale enterprise products and cloud services.
  • Recent hands-on experience building relevant products using object-oriented languages, cloud technologies and modern technology stacks
  • Champion for modern engineering practices, including agile development, CI/CD and DevOps.
  • Stellar teamwork and collaboration skills. Proven ability to manage multiple dependencies and drive alignment across functions on strategy and complex technical problems.
  • Experience leading engineering in hyper-growth environment. Professional and positive approach, highly adaptable in a fast-paced environment, quality and results oriented, and hands-on leader.
  • Minimum of Bachelor's degree in computer science or related engineering programs.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.