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IT Systems Manager

Talkdesk

Talkdesk

IT
Lisbon, Portugal
Posted on Tuesday, May 21, 2024

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

Responsibilities

  • Enhance Talkdesk’s organizational effectiveness by developing, executing, and sustaining strategic plans for implementing cutting-edge information technologies.
  • Oversee assigned projects and program components, ensuring timely delivery and adherence to budget constraints.
  • Lead the Systems Administration & IAM Administration team effectively.
  • Administer productivity and conferencing applications, mobile device management, security tools, and more across Windows and macOS platforms.
  • Address inquiries from staff, administrators, service providers, site personnel, and external vendors, offering technical assistance and support.

Requirements

Education and certification:

  • Degree in Computer Science, Information Technology, or a related field
  • Google, Microsoft, Okta, ITIL, and other certificates are Valued

Desired Qualifications:

  • Three years of experience in a tech lead position;
  • Experience playing a technical lead role on IT projects;
  • Experience administering Google Workspace, O365, MDM ,and SSO Tools;
  • Knowledge of Confluence, Jira Service Management, Slack, and AI tools;
  • Familiarity with AWS, Google Cloud, or Azure cloud platforms;
  • Familiarity with Application and Endpoint security and concepts like Zero Trust;
  • Knowledge of IT Service Management;

Soft Skills

  • Leadership, ownership, and autonomy;
  • Experience working internationally;
  • Strong communication skills;
  • Fluency in English;

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.