The Customer Service Specialist (Service Operation 2) is a pivotal role responsible for delivering exceptional service to our customers while owning the end-to-end service process. This customer-facing position focuses on service request handling, quotation delivery, and ensuring overall customer satisfaction. As a liaison between customers and internal teams, the role involves effective communication, coordination, and problem-solving.

Key Responsibilities

• Customer Interaction:
• Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters.
• Build strong, long-lasting relationships with customers to enhance overall satisfaction.
• Service Request Handling:
• Receive and process service requests through various communication channels, ensuring prompt and accurate data collection.
• Collaborate with customers to understand their specific needs, preferences, and timelines.
• Maintain meticulous records of service requests and customer interactions.
• Quotation Delivery:
• Work closely with relevant departments to generate precise quotations tailored to customer requirements.
• Ensure timely delivery of quotations to customers and be available for clarifications or additional information.
• End-to-End Ownership:
• Take complete ownership of the service process, from the initial customer request to service delivery and follow-up.
• Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly.
• Customer Satisfaction:
• Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality.
• Address and resolve customer complaints or issues to ensure a positive customer experience.
  
  

Qualifications And Skills

• Bachelor's degree or equivalent (business-related field preferred).
• Proven 3-6 years of experience in a customer service or customer-facing role.
• Strong interpersonal and communication skills, with a customer-centric approach.
• Proficiency in customer service software and tools.
• Exceptional organizational and time management abilities.
• High attention to detail and accuracy in documentation.
• Ability to manage multiple tasks and work effectively under pressure.
• Problem-solving skills and the ability to address customer concerns.
• In-depth knowledge of the company's products and services.
• Positive attitude and a commitment to delivering top-notch customer service.
  
  

This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction.