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Senior Manager, Business Analytics



IT, Sales & Business Development, Data Science
Framingham, MA, USA
Posted on Friday, September 22, 2023

Job Description:

The Opportunity:

We are seeking a new member to join us at the center of strategy & analytics within Workhuman. The Business Analytics team sits inside our central Strategic Planning & Business Analytics function at the intersection of data, strategy, planning, and decision-making inside the core of Workhuman’s organization.

This role requires an intellectually curious, data-driven, technical, and business-oriented leader who can thought partner with senior executives, lead a team, and drive high impact results. Reporting into the Director of Business Analytics, the Senior Manager will be responsible for analytics across the entire customer lifecycle of marketing->sales->customer success, partnering with executives across each of these teams to increase analytical sophistication and data-driven decision making across these domains.

This opportunity is a great fit for you if you are passionate about data & analytics, love leading and developing teams of analysts, are excited to roll up your sleeves and execute technical work, and get energized by thought partnering with senior stakeholders across multiple areas of the business.

The experience we can offer you:

  • Coach, develop, lead, and manage a team of technical data analysts. Partner with your team to coach uplevelling of hard skills (SQL, data modeling, data visualization) and cross-functional stakeholder management, communications, and project management skills
  • In conjunction with executive stakeholders, jointly generate a point-of-view on how the Marketing, Sales, and Customer Success functions should view executive-level business health & performance, as well as granular reporting to support team-level work
  • As a player/coach, in partnership with your direct team of analysts:
    • Build, own, and maintain a large and complex system of data models, transforming raw data all the way into aggregated tables that feed into dashboards
    • Design metrics and production dashboards using data visualization tools to create visibility into company health
    • Maintain and iterate on your dashboards to continue to drive increased value through additional business insights
  • Project manage your team’s roadmap and priorities to ensure highest value work is executed, work across analysts is deduplicated and coordinated, and priorities are in alignment with business needs
  • Evangelize and enable self-serve data access & decision-making via trainings and asynchronous communication across your entire stakeholder department
  • Monitor business health and deep-dive trends to surface actionable insights & recommendations and then measure results once plans are implemented
  • Tightly manage partnerships with a set of executive stakeholders to thought partner on data-informed strategic decision-making

The skills/experience you will bring:

  • 7+ years in highly technical business/product-oriented analytics roles within technology organizations
  • 4+ years of people leadership experience
  • Demonstrated experience in B2B GTM analytics
  • Expertise in querying, analyzing, and visualizing big datasets via a combination of writing SQL and building dashboards using data visualization tools
  • Demonstrated history of building production-grade data models that power dashboards and live technology solutions
  • Expert executive communication & project management / roadmapping skills and a highly collaborative approach to problem-solving
  • Ability to simultaneously view big picture business objectives while focusing deeply on technological and analytical details
  • Strong business intuition with a bias towards action
  • BA/BS in a quantitative discipline preferred

Please note that this is a hybrid role requiring presence in our Framingham office at least two times per week.

The Company:

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

  • We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.

  • In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.

  • We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.

  • There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

  • Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.