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Strategic Client Director



Framingham, MA, USA
Posted on Friday, December 8, 2023

Job Description:

As a Strategic Client Director on the Strategic Accounts Team, you play a critical role in leading the strategy to grow our strategic accounts. This position is an opportunity for you to create lasting relationships while growing the business, which will empower you to deliver your life’s best work.

This role will be customer facing and will liaise significantly with C level employees within our accounts and our executive team. You will lead the on-going strategic relationship, executive relationships, product adoption, and billings growth of your customers. This role will create high level partnerships and maximize growth potential for all managed accounts to include marketing and partnership development.

While the position is highly sales-driven, the ability to grow relationships and understand the internal operations, business strategy, and development of customers’ processes and business procedures is equally critical. The Strategic Client Director will build the vision of both short and long term goals while signing new deals and growing customer investment.

This is an exciting opportunity for an experienced sales professional who has broad expertise in customer relationship management and strategic growth. The ideal candidate will have enterprise sales experience, extensive experience negotiating multi-million dollar contracts, and experience selling at the executive level-- especially to the HR function. Experience with the deployment of enterprise software (preferably in a SaaS environment), well-versed in cross team coordination, and relationship management expertise building lasting relationships with enterprise customers. Creative and strategic thinking is a priority for this role.

The position will report to the Vice President of Strategic Accounts.

  • Lead the growth strategy for existing accounts while growing and building strong, long lasting relationships with high level executives and decision makers

  • Lead the negotiation, creation and renewal of customer contracts

  • Upsell, cross sell and renew accounts for top customers ensuring growth mindset

  • Outline and execute a clear growth plan for all accounts while fine-tuning and redeveloping as necessary

  • Build, grow and liaise relationships between accounts and internal executive level team

  • Maximize the success of all accounts

  • Consistently live up to Workhuman’s core values and be a true role model to the team

  • Map and understand the organizational structure of the customer company, ensuring that we maintain strategic partnerships across all areas of the customer in order to maximize our “deep roots” within each account

  • Ability to quickly assess and become highly knowledgeable about a particular client situation, including ways to strengthen and build utilization of the WH Cloud

  • Become a strategic partner to all customers you directly and indirectly manage

  • Be an expert in our company messaging and be able to have senior level conversations concerning the benefit and impact of global strategic recognition including sighting results attained and example stories regarding other clients services by Workhuman

  • Serve in a highly visible, client-facing role which requires excellent oral and written communication skills

  • Maintain detailed knowledge of Workhuman’s products and services

  • Bachelor’s degree required

  • 10+ years of field enterprise sales experience with a demonstrated ability to close and manage complex deals for Fortune 500 customers

The Company:

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

  • We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.

  • In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.

  • We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.

  • There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

  • Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.