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HR Operations Specialist



People & HR, Operations
Framingham, MA, USA
Posted on Wednesday, February 7, 2024

Job Description:

The Opportunity

Workhuman is seeking a highly organized and detail-oriented Human Experience (HX) Operations Specialist to join our newly created HX Operations team at Workhuman. As an HX Operations Specialist, you will play a key role in supporting the overall HX function by ensuring smooth processes for the wider team and providing excellent service to our employees. You will have the opportunity to be a part of building out this new function, and scope out and implement HX business processes that impact the HX team as a whole.

What we can offer you

  • An opportunity to support end-to-end employee life cycle from providing a seamless onboarding experience for new hires to supporting offboarding activities with employee departures.

  • The opportunity to work through diverse questions fielded from the employees and internal HX team members within our ticketing (Jira) system. This may include providing employment verifications, interpretation of policies, and/or escalation to the appropriate HX team member when needed.

  • Collaboration with the broader HX team to create and streamline processes and procedures, and partake in the development and implementation HX policies, programs and initiatives.

  • The opportunity to work cross-functionally with team members in legal, IT, and payroll to ensure HR compliance in various projects and processes.

The Skills you will bring

  • Experience with supporting employees in an HR role such as HR Administrator, HR Coordinator or HR Specialist

  • A deep understanding of the employee life cycle, HR processes, local labor laws and compliance requirements

  • Navigating scenarios requiring strong problem-solving, attention to detail and organizational skills.

  • Experience with working in HR information systems and other relevant software applications (Workday and Jira preferred)

  • Experience maintaining a high level of confidentiality with professionalism and discretion


  • Proven success tackling employee questions and requests with a positive customer service attitude

  • Demonstrated ability to enhance existing processes combining creativity and best practices

  • Demonstrated ability to navigate projects requiring input from cross functional and departmental stakeholders

  • Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.

The Company:

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

  • We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.

  • In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.

  • We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.

  • There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

  • Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.