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Principal Analyst, Pricing and Profitability



Framingham, MA, USA
Posted on Wednesday, May 8, 2024

Job Description:

The Opportunity:

We’re seeking a highly motivated, intellectually curious, data-driven, technical, and business-oriented Principal Analyst to analyze and own Pricing & Profitability for Workhuman’s E-commerce store. As part of our market-leading mission-oriented employee recognition platform, Workhuman’s best-in-class global E-commerce store allows users to seamlessly redeem their recognition points for merchandise, gift cards, and experiences to magnify the impact of peer recognition. The Principal Analyst will take our E-commerce pricing strategy to the next level.

The ideal candidate will construct our pricing strategy and lay out the roadmap to continue evolving and improving the sophistication of our pricing approach. They will become an expert in our pricing systems and capabilities, build a deep understanding our data infrastructure, and develop analytically rigorous approaches to support decision-making related to pricing. Leveraging Workhuman’s rich data, they will conduct analyses to maximize the trade-off between offering competitive prices while maximizing profitability, and implement pricing changes directly in our system to achieve our objectives.

We’ve experienced incredible growth over the last few years, and are investing in our Data and Analytics capabilities to drive the innovation and data-driven thinking to ensure our continued growth and success. The Principal Analyst will be part of the Business Analytics team. They will report to the Director of Ecommerce Analytics, and partner closely with a variety of business stakeholders across the organization, including Category Management, Sourcing, Client Engagement, Finance, and Product & Technology teams.

In joining Workhuman at this exciting stage, you will have the opportunity to make a significant impact on our growing business and will gain unparalleled experience in building upon our already dynamic and robust pricing & analytics function.

**Please note this is a hybrid role, requiring at least 2 days a week onsite in our Framingham, MA HQ office**


  • Manage end-to-end Pricing & Profitability strategy and execution for the entire e-commerce store, including formulating hypotheses, constructing pricing scenarios, and testing various strategies to measure impact and implement changes

  • Design, develop and implement advanced analytics techniques to support pricing analysis e.g., designing and executing tests, clustering analysis, regression analysis

  • Build, own, and maintain a large and complex system of data models, transforming raw data all the way into aggregated tables that feed into dashboards that support pricing analysis

  • Design metrics and production dashboards using data visualization tools to create visibility into all aspects of day-to-day performance impacted by pricing strategy

  • Monitor business health and deep-dive trends to surface actionable insights

  • Interface with cross-functional stakeholders to thought partner on data-informed strategic decision-making

Desired skills and experience:

  • Proven experience independently delivering business results in highly technical business-oriented analytics roles within technology organizations – preferably with a background in B2C dynamic pricing

  • Expertise in querying, analyzing, and visualizing big datasets via a combination of writing SQL and building dashboards using data visualization tools

  • Proficient in R/Python with demonstrated experience applying advanced analytics & data science techniques to solve business problems

  • Demonstrated history of building production-grade data models that power dashboards and live technology solutions

  • Strong communication & project management skills and a highly collaborative approach to problem-solving

  • Ability to simultaneously understand the business while focusing deeply on technological and analytical details

  • Strong business intuition with a bias towards action

  • BA/BS or equivalent technical certification, preferably in a quantitative discipline

The Company:

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

  • We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.

  • In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.

  • We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.

  • There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

  • Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.