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Director, Client Strategy - Ecommerce



Framingham, MA, USA
Posted on Friday, May 17, 2024

Job Description:

The Opportunity

This is an exciting role, responsible for scaling the client strategy vertical within the E-commerce department at Workhuman. It is an excellent opportunity for a strong leader and problem-solver to make a significant impact on our business. In this role you will serve as an expert on our E-commerce experience, offering and technology and you will work cross-functionally to understand and interpret the needs of our current customers and our evolving market of prospects, translating those into action plans across our Sales, Product, Buying, Marketing, and Customer Success groups. You will serve as an evangelist and spokesperson for E-commerce at Workhuman and will partner with leaders across the organization to evolve our E-commerce positioning and drive process efficiencies to enable the growth and scale of our client base while making tangible impact to bottom-line business metrics including revenue and profit margins.

This is a unique role for a seasoned leader who loves customer and cross-functional interaction, project management, strategy development, and who is looking to gain broad exposure across the organization.

The position will report to the Vice President, Global Merchandising and Client Strategy, E-commerce

What we can offer you in this role

  • The opportunity to join, lead, and expand an emerging vertical with significant opportunities, while gaining visibility across all areas of the organization and with senior leadership

  • An opportunity to serve as a company expert on our E-commerce strategy, offering, and technology capabilities, translating both internal and client requests and needs into action to support the customer sales and retention processes

  • The opportunity to partner with customer-facing teams, finance, and analytics to better understand and translate client needs and market trends related to our E-commerce offering, pricing, and experience

  • The opportunity to bring your expertise to a $1B E-commerce store, operating in +120 countries, under the umbrella of an industry leading recognition platform

The skills you will bring to this role

  • Experience managing and motivating teams around a vision and tangible business goals across an organization

  • A proven, high level of emotional intelligence that fosters strong relationships, adaptability, trust and an ability to persuade and influence both internal and external partners

  • Excellent holistic communication skills (e.g., oral, written, PowerPoint) with an ability to evangelize the E-commerce story individually and through other cross-functional teams

  • A track record of a strong operator, with the ability to define and implement processes to make the direct team, and broader cross-functional teams successful, and focusing on the highest priority deliverables

  • Excellent critical thinking and data driven problem-solving skills – with the ability to dissect and determine root causes of problems and challenges in order to implement solutions individually or through your team

What achievements in this role look like

  • Refining a comprehensive go-to-market playbook for E-commerce at Workhuman, including sales and marketing collateral, positioning, and talk tracks based on a value matrix, understanding of key client targets and personas and the needs and pain points of each, and the customer journey

  • Establishing a forward-looking plan based on cohorts of clients, including frequency of interactions and e-commerce updates based on a combination of size, account complexities and needs; partner with internal teams to deliver associated presentations & supporting data

  • Solidifying highly collaborative relationships with a dynamic set of internal and external partners, resulting in you, and your team being the “the face” of e-commerce – a trusted advisor and evangelist

  • Optimizing your team structure to support and drive your plan enabling the scalability of the E-commerce department and broader company initiatives

The Company:

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

  • We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.

  • In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.

  • We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.

  • There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

  • Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.