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Senior Consultant



Sales & Business Development
Framingham, MA, USA
Posted on Sunday, May 19, 2024

Job Description:

The Opportunity

If you are passionate about cultivating company culture and delivering world-class customer experiences, this is your opportunity to work with the world’s most admired companies to leverage the power of social recognition to shape their culture.

The Senior Consultant is invaluable to Workhuman's Customer Excellence team, serving in a customer-facing role. Here are a few things our Senior Consultants do:

  • Drive thought leadership

  • Share subject matter expertise and proven practices

  • Drive strong program adoption, and overall program success

  • Demonstrate the impact of the Workhuman solution

  • Understand customer's goals and ambitions to influence optimal program design

  • Consult on the right level of investment

  • Strategize effective change management approaches

  • Coordinate the production of custom communications

  • Support training initiatives

This is a great opportunity for you if you excel at building trusted relationships, establishing credibility, influencing customer decisions, anticipating customer needs, and are excellent at collaborating with cross-functional teams.

**This is a hybrid role, requiring at least two days a week onsite in our Framingham, MA HQ office**

What we can offer you:

  • An opportunity to deliver strategic consulting and world-class customer experiences to an assigned portfolio of Workhuman customers in a wide range of industries, allowing you to gain exposure to various business environments, challenges, and solutions.

  • An engaging environment to leverage your expertise and knowledge, be asked to have a voice, share insights and experiences, and build a collective Workhuman Consulting Practice Center of Excellence.

  • Collaborate across teams to strategize on customer’s goals and define approaches, strategies, and tactics to move them to a ‘best in class’ benchmark customer.

  • This role offers continuous opportunities for learning and professional growth as you tackle new customer projects, work with different teams, flex your innovative thinking, and stay updated on industry trends and best practices.

  • You will play a critical role in helping customers improve their culture, optimize the employee experience, achieve their strategic objectives, and ultimately make a direct impact on customer’s desired talent and business outcomes.

The Skills you will bring:

  • 7-10 years of strategic consulting experience with large, complex, multi-national companies or practitioner in a human resources-related discipline for the same length of time.

  • A deep understanding of HR, and consulting related to one or more HR-related disciplines including total rewards, talent management, employee engagement, employee communications, and/or organizational development.

  • Experience influencing key stakeholders, communicating information, and using data to tell a compelling story to get to a response of “Yes, let’s do it” from customers.

  • A passion for delivering world-class customer experiences, a drive for customer excellence, and ability to thrive in a dynamic, fast-paced environment.

  • You will partner with a Strategic Client Director, Customer Service Manager, and Communications Manager to understand the customer’s strategic priorities, identify opportunities, plan for progress, and prioritize solutions that lead to measurable results.

  • Ensure that you remain up to date on company’s latest thought leadership, ideas, product offering and maintain appropriate level of industry trends and news.


  • You have experience delivering consulting expertise to senior level key stakeholders at large, complex multi-national companies across the globe and getting “Yes’s.”

  • You have been involved in a project which required innovative thinking, cross-functional collaboration, and shared success metrics to achieve a customer goal or outcome.

  • You thrive in a dynamic, fast-paced environment working independently on your aspect of the deliverable, meeting tight deadlines, and achieving success.

  • Strong verbal and written communication skills with the ability to lead meetings with senior executives, cross-functional teams, and super comfortable speaking in front of a group of people.

  • Highly effective problem solving and analytical skills, experience in gathering data, summarizing the key takeaways, and turning the information into a compelling story.

  • You are action-oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm.

The Company:

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

  • We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.

  • In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.

  • We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.

  • There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

  • Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.