Portfolio Careers

Explore the Lead Edge Portfolio to find your next job

Principal Analyst, In-Product Customer Reporting



IT, Product, Customer Service
Framingham, MA, USA
Posted on Tuesday, June 4, 2024

Job Description:

The Opportunity:

We’re seeking a highly motivated, intellectually curious, data-driven, technical, and business-oriented Principal Analyst to shepherd Workhuman into the next generation of our product experience and value proposition: leveraging Workhuman’s rich data to surface actionable people insights to our customers, to continue to drive incremental customer ROI.

Workhuman is rolling out a new embedded BI tool inside our product where customers can self-serve data consumption and conduct their own exploratory analyses on top of their recognition data. The Principal Analyst will be responsible for building data models and dashboards that power this tool to put data directly in the hands of our customers.

The ideal candidate will be an independent self-starter who can put themselves in the mindset of the customer and produce technical data & analytics solutions to maximize value of the analytics our customers will leverage. They will partner with Product Management and Customer Success to ideate, prioritize, and build powerful analytics content inside our in-product BI interface.

In joining Workhuman at this exciting stage, you will have the opportunity to make a significant impact on our growing, innovative, and rapidly changing business and will gain unparalleled experience in building data products at scale that go directly into the hands of HR leaders at some of the largest global Fortune 500 enterprises.

**This is a hybrid role requiring at least two days a week onsite in our Framingham, MA HQ office**


  • Own the development, iteration, and maintenance of production data models and dashboards that we surface through a proprietary interface in our product for customers to self-serve on their own analysis

  • Partner with Product Management and Customer Success to prioritize backlog of reports, ideate on ideal visuals to display to customers to maximize value of the recognition program data we share

  • Leverage our in-product reporting capabilities to automate legacy manual data sharing practices across the organization

  • Partner with the broader Business Analytics team to collaborate on data modeling, best practices & approaches, and participate in code reviews

  • Innovate, thought lead, and level-up analytics practices within a quickly growing and maturing data organization

Desired skills and experience:

  • Demonstrated history of building optimized production-grade data models that power dashboards and live technology solutions

  • Proficient in SQL with experience querying large datasets in a cloud computing environment

  • Demonstrated expertise visualizing data & building dashboards using tools such as Tableau, Looker, Quicksight, etc.

  • Strong business intuition & ability to enter a customer mindset

  • Strong communication & project management skills and a highly collaborative approach to problem-solving

  • BA/BS or equivalent technical certification, preferably in a quantitative discipline

The Company:

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

  • We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.

  • In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.

  • We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.

  • There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

  • Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.