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Consultant (Customer Strategy) 12-month FTC



Customer Service
Dublin, Ireland
Posted on Monday, June 17, 2024

Job Description:

This is a 12 month Fixed term contract opportunity.

As a member of the Customer Excellence organization, the Consultant leads the development and execution of effective program and communication strategies to support the successful launch and growth of customers’ recognition programs. The role focuses specifically on driving strong program adoption and overall program success with new customers. In doing so, Consultants have the opportunity to directly impact workplace culture at some of the most admired companies in the world.

What we can offer you

  • Direct line-of-sight between your work and the success of our business and our customers’ programs
  • The opportunity to improve the work experience for millions of people globally
  • A chance to influence, and learn from, global customer companies of all sizes and industries
  • Collaboration with the industry’s leading strategists on employee recognition
  • A defined growth path that reflects an increasing span of influence and higher profile projects

The skills you will bring

  • Excellent verbal communication skills that allow you to interpret customer needs and express ideas and recommendations in response. Demonstrated tact and diplomacy in communications with customers and natural ability to use active listening skills to react creatively to customer needs.
  • Ability to identify opportunities to influence customers and readily share a professional point of view.
  • Excellent writing skills and aptitude for producing concise communication pieces in Word and PowerPoint format.
  • Excellent presentation skills demonstrating a positive, professional, and engaging style.
  • Comfort with technology and curiosity about current trends that affect customers’ systems and their broader impact on customers’ businesses.
  • General knowledge of HR concepts


  • Demonstrated experience in one or more HR-related disciplines, including talent management, total rewards, employee engagement, employee communications, or organizational development
  • Track record as an internal or external go-to resource for leaders relative to strategic workplace topics
  • Proven experience successfully managing projects in sophisticated, complex business environments

The Company:

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, innovative with a growth mindset

We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

  • We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large-sized workplace category. We were also recognised as the Best Workplace for Women and the Best Workplace in Technology in 2020, 2021, and 2022.

  • In 2021 we were named as #2 Best Workplace in Europe in the medium-sized workplace category.

  • We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as the Best Place to Work in Boston, U.S. Best Large Places to Work, and U.S. Best Places to Work.

  • There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

  • Our core values are Respect, Determination, Innovation, and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based solely on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.