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VP, Strategic Accounts

Workhuman

Workhuman

Administration
Framingham, MA, USA
Posted on Tuesday, June 25, 2024

Job Description:

Summary

As the Vice President, Strategic Accounts, you will serve as a key member of the Workhuman Client Management leadership team. Reporting to the SVP, Client Account Management, you will be responsible for managing a team of Strategic Client Directors, who manage the customer lifecycle from contract through renewal for Workhuman’s largest customers. Leadership in this role requires setting short and long-term client retention and growth strategies and building cross-functional relationships with organizational stakeholders to ensure the needs of our clients and the business are met.

The ideal candidate has experience leading sales or post-sale client management teams for an enterprise class software company with a demanding customer base in a high growth environment. A consistent track record of growth target achievement, strong leadership, and ability to be a team player are a must. Additionally, this candidate must have experience leading teams through transformational change. As a leader of this team, you will have responsibility for fulfilling customer expectations around experience and value, executing new strategies, while also developing high performing teams and the next generation of leaders.

**This is a hybrid role requiring three days a week onsite in our Framingham, MA office**

Responsibilities

  • Lead, coach, and manage a team of Strategic Client Directors with the intent of maintaining and expanding client relationships to increase reach and investment in Workhuman offerings.

  • Develop high performing teams and leaders; commit to coaching & professional development practices that bring out the best in leaders and individual contributors.

  • Develop systems and processes to ensure each Strategic Client Director has a deep understanding of client needs and business drivers to create profitable business solutions and foster partnerships that allow us to manage change and provide growth within strategic accounts.

  • Work with the Strategic Client Directors to identify and communicate portfolio activities such as account specific growth wins, at-risk clients, contract renewals, pricing, etc.

  • Drive operational excellence and a relentless focus on continuous improvement via transparent reporting and predictable forecasting of growth and renewal opportunities.

  • Manage the team’s opportunity pipeline and support negotiation efforts with client as needed.

  • Take a direct role in ensuring C-level relationships are nurtured with all customers.

  • Contribute to the overall executive experience strategy for the firm including Workhuman Executive Forums and Workhuman Customer activities.

  • Direct and influence cross-enterprise alignment to enable the end-to-end execution of a valued customer experience. Represent the voice of the customer and influence a customer-centric mindset across the company.

  • Contribute as an active member of the firm’s leadership team through cross-functional initiatives to ensure client retention and growth activities are being fully supported throughout the organization.

  • Act as executive sponsor and escalation point for customers as necessary.

  • Maintain a culture of success, collaboration, innovation, and respect across the organization.

Qualifications

  • 10+ years of sales management and revenue responsibility experience.

  • Track record of building and leading high-performing teams focused on consistent, aggressive growth, customer retention at scale, and where their employees thrive.

  • Prior experience includes guiding teams through transformational change to scale the business profitably.

  • Demonstrated success implementing innovations in account management.

  • Proven track record of developing and maintaining key client relationships, including C-level executives at Fortune 100 caliber companies, in fast growing SaaS product company.

  • Proven ability to develop strong internal working relationships in a matrixed, global environment.

  • Proactive and action-oriented mindset to overcome obstacles and seize opportunities for growth/improvement.

  • Knowledge of the HR ecosystem a plus.

  • BA in Business Administration or related field required.

The Company:

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

  • We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.

  • In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.

  • We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.

  • There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

  • Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.