Customer Success Specialist
Workhuman
This job is no longer accepting applications
See open jobs at Workhuman.See open jobs similar to "Customer Success Specialist" Lead Edge Capital.Job Description:
The Opportunity
Our Customer Success Specialists are customer-focused professionals who focus on helping our clients manage the day-to-day aspects of their program. This is an excellent opportunity for a motivated, self-starter to learn how to foster strong client relationships through clear, timely communication and keen attention to detail—and ultimately have a defined growth path the organization.
**Please note - this is a hybrid role. Our Hybrid working requires presence onsite in office at least two times per week.**
What we can offer you
An opportunity to establish a trusted advisory relationship with customers to ensure overall satisfaction with our Products and Services.
Partnering with key customers; handling their ongoing inbound requests and reaching out to them proactively with any relevant updates.
Collaboration with the Customer Success Associate to build client relationships, learn about their businesses, and drive value based on our customers’ defined business objectives and culture needs.
Collaboration with the customer Program Manager to resolve any open issues/actions which arise during the normal course of business
Partner with Customer Success Associate to identify new opportunities within your customer base, create and implement a plan to bring opportunities to fruition where applicable and to present as needed to individuals or large groups of stakeholders, external and internal
Partner with Customer Success Associate on regular reporting on customer specific activities
The Skills you will bring
1+ years' experience in a customer facing role
College Degree or equivalent work experience
Experience working with data and generating/analyzing reports
Familiarity with SalesForce.com, and Microsoft Office
Experience presenting to clients and internal stakeholders
Strong oral and written communication skills required to document and communicate with internal and external resources
Achievements
Strong organizational skills with attention to detail required to ensure accuracy and effective execution
The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
This job is no longer accepting applications
See open jobs at Workhuman.See open jobs similar to "Customer Success Specialist" Lead Edge Capital.