Job Description:

Workhuman is seeking a Billing Analyst who will play a pivotal role in ensuring timely and accurate billing of invoices to our clients. The role is integral to maintaining Workhuman’s cash flow and supporting the company’s continued growth.

You will have the opportunity to reshape, redefine and implement Billing processes and best practices through strategic project work.

What we can offer you

• An opportunity to ensure timely and accurate billing of daily/weekly/monthly invoices for services provided by Workhuman.
• Opportunities to lead and coordinate complex investigations and resolutions of invoice disputes and billing-related queries from our external and internal customers
• You will have the opportunity to develop and maintain accurate, clear, structured records of key metrics and KPIs for presentation to wider Finance team, key-stakeholders, and to present and support financial period-end close – with an opportunity to demonstrate ability to adapt and evolve into a wider range of deeper analysis
• You will have the opportunity for active involvement in various billing projects, being a Point of contact at times to gather meaningful feedback from the billing team to share with project teams, and vice versa e.g. the regular development of our in-house billing system and evolving processes
• Opportunity to act as a point of escalation for clients and key stakeholders and act as the voice of the wider Billing Team
• Work closely with AR Billing Manager and opportunities to co-ordinate ad-hoc tasks amongst the team, creating and presenting billing & progress reports to management

The Skills you will bring

• Ability to work on challenging tasks, requiring judgement in resolving issues or in making recommendations
• Ability to develop strong collaborative and productive relationships within and outside own team, whilst also being able to work independently & with autonomy, determining methods and approach on new assignments
• High resilience levels and a positive “can-do” attitude in good times and challenging times
• A strong level of communication skills (writing, speaking and active listening) and the ability to see “bigger picture” and be process driven with excellent attention-to-detail
• Strong in Microsoft Office (Powerpoint, Word and especially Excel)
• Ability to adapt and be comfortable with change in a fast-paced working environment
• Ability to lead by example through work and through values & behaviours

Achievements

• Proven experience in AR and billing ideally in a SaaS or telecoms industry (4-7 years) and the ability to apply experience, knowledge & skills to complete a wide range of tasks
• Proven experience with billing software and databases
• Proven experience in billing/onboarding/collecting in international markets
• Experience in pricing, client contracts & internal/external audits
• Finance/Business Degree or relevant work experience

The Company:

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, innovative with a growth mindset

We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large-sized workplace category. We were also recognised as the Best Workplace for Women and the Best Workplace in Technology in 2020, 2021, and 2022.

• In 2021 we were named as #2 Best Workplace in Europe in the medium-sized workplace category.

• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as the Best Place to Work in Boston, U.S. Best Large Places to Work, and U.S. Best Places to Work.

• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.

• Our core values are Respect, Determination, Innovation, and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based solely on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.