We are looking for an innovative and determined Customer Success Manager to ensure our customers receive an outstanding customer experience which ultimately significantly impacts the continued success of Workhuman.

You will work directly with production customers to enhance their overall user experience with Workhuman.

You will be committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution. We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives.

** This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office**

The value you will deliver

• You will professionally manage customer relationships to ensure consistently high satisfaction levels.

• Positioning and selling Customer Success service offerings to customers

• Establishing a trusted advisor relationship that works to ensure customer’s overall satisfaction with our products

• Assist in the development of success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations

• Working closely with Insight and Strategic Customer Directors to identify new opportunities and drive revenue within your customer base

• Ensuring all your customers are positioned as references for the Workhuman prospective customer base

• Demonstrating strategic value to the customer by understanding the customer’s ambition for recognition and effectively guiding and directing each customer to embrace best practice in order to deliver their ambition

• Understand the organizational structure of the customer company, identifying the areas that present a deep strategic partnership opportunity. Ensure that we maintain strategic partnerships across these areas of the customer company in order to maximize our “deep roots” within each customer account.

• Lead on-site customer meeting to review all aspects of customer success, often including presentations to a large group of project stakeholders

• Efficiently manage the customer and internal company resources to meet all established milestones, ensuring targeted completion dates are achieved using internal project management tools

The skills you will bring

• Minimum 3+ years of business experience with a demonstrated ability to manage complex programs for Fortune 500 customers

• A team mindset with an ability to work directly with field sales, technical, marketing and operations personnel.

• A respect for urgency with an ability to perform comfortably in a fast-paced, high-intensity deadline-oriented work environment

• Ability to achieve results by effectively communicating with other groups and collating high quality action plans for customers

• Strong organizational skills with attention to detail required to ensure accuracy and effective execution

• Ability and comfort in chairing on-site live meetings and virtual Webinars, to large groups of people either customer facing or internal in nature

• High energy and positive “can do’ attitude

• Ability to travel approximately 30% of the time

Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at globalrecruitment@workhuman.com for assistance. We are committed to ensuring equal access to opportunities for all individuals.